Patient Service Representative

Solis Mammography; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO

Paid holidays

Backup child/adult care

Job summary

Solis Mammography is seeking a Patient Service Representative to be the first point of contact for patients at our Philadelphia center. You will greet patients, register them, manage insurance information in our RIS, process payments, and support appointment scheduling with accuracy and discretion.

This full-time role requires strong customer service, basic math, and proficiency with Microsoft Office and RIS software.

Qualifications

• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology, preferred.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions.
• Ability to perform basic mathematic calculations; long periods of sitting/standing may be required.
• Experience using Microsoft Office Suite; knowledge of RIS software preferred.

Responsibilities

• Greet patients in a professional and friendly manner.
• Register patients including input of demographic and insurance information into the RIS and verify accuracy of existing information.
• Explain forms to patients and assist with form completion.
• Process paperwork and maintain confidentiality.
• Collect patient payments and assist with insurance verification when necessary.
• Prepare paperwork for future appointments and for specific exams or payors as needed.
• Schedule and reschedule patients and reconcile payments at end of day.
• Participate in front office training and policy updates.

Skills

Healthcare registration experience

Customer service experience

Cash handling

Medical terminology

Microsoft Office Suite

RIS software

Tools

RIS software

Microsoft Office Suite

Job description

Philadelphia, Pennsylvania, United States

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

Job Description

Looking to elevate your career? Join us!

Work Location: 2301 South Broad Street 2nd Floor, Philadelphia , PA 19148

Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 7:30am-4:00pm, Saturday rotation 7:30am-11:30am

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.

Department Highlights:

• Strong team collaboration
• Compassion and empathy to our patients and the team
• Join an innovative team working toward making healthcare more accessible, integrated, and reliable

Here is what you will need:

• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative:

• Provide services and support for the following areas:
• Understands, promotes and demonstrates the Solis Way
• Greet patients in a professional and friendly manner;
• Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
• Responsible for collecting patient payments which can include explaining benefits given from
• insurance verification when necessary;
• Prepare paperwork for future appointments incorporating additional paperwork needed for
• specific exams or payors as necessary;
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
• requests;
• Schedule and reschedule patients as necessary;
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
• Participate in front office training to stay abreast of front office policy and procedures

Why Solis Mammography?

• A Great Place to Work for the fourth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.

Area of Interest

Patient and Center Support

Position Type

Full Time

Hourly

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Solis Mammography complies with applicable Federal civil rights laws and does not discriminate on the basis of age, gender, disability, race, color, ancestry, citizenship, religion, pregnancy, sexual orientation, gender identity or expression, national origin, medical condition, marital status, veteran status, payment source or ability, or any other basis prohibited by federal, state, or local law