Patient Service Representative

Solis Mammography; Coral Gables (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401k & PTO

Backup child/adult care

Job summary

Solis Mammography in Florida is seeking a Patient Service Representative to be the first contact for patients, greeting them, registering and posting payments, and supporting center operations in a spa-like environment.

The role requires two years of healthcare registration or customer service experience, basic cash handling, and familiarity with RIS software. Full-time, 40 hours/week, Monday–Friday, 7:45am–4:45pm, with competitive benefits.

Qualifications

• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling and medical terminology preferred.
• Ability to read, write, and comprehend simple instructions and short correspondence.

Responsibilities

• Greet patients professionally and register them including demographic and insurance information into RIS.
• Collect patient payments and explain benefits when necessary.
• Schedule and reschedule appointments and maintain confidentiality of medical records.
• Provide front office support and participate in ongoing training.

Skills

Customer service

Healthcare experience

Cash handling

Microsoft Office

Medical terminology

Tools

RIS software

Job description

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

Job Description

Looking to elevate your career? Join us!

Work Hours:Full-Time, 40 hours weekly, Monday-Friday, 7:45am-4:45pm

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.

Department Highlights:

• Partner with a strong team of passionate, highly skilled technologists and administrative team members to deliver high quality care in a spa-like environment.
• Provide unique, cutting edge technologies in breast imaging, such as MammoHeart, to improve community health.
• Cross cover various support roles and make a difference in women's lives!

Here is what you will need:

• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative:

• Provide services and support for the following areas:
• Understands, promotes and demonstrates the Solis Way
• Greet patients in a professional and friendly manner;
• Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
• Responsible for collecting patient payments which can include explaining benefits given from
• insurance verification when necessary;
• Prepare paperwork for future appointments incorporating additional paperwork needed for
• specific exams or payors as necessary;
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
• requests;
• Schedule and reschedule patients as necessary;
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
• Participate in front office training to stay abreast of front office policy and procedures

Why Solis Mammography?

• A Great Place to Work for the fifth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.

Area of Interest

Patient and Center Support

Position Type

Full Time

Hourly

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