Patient Service Representative

Solis-Mammography; Orlando (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Job summary

Solis Mammography in Orlando, FL seeks a Patient Service Representative to be the first contact for patients, handling registration, payments and information intake. This role supports front-office operations, maintains patient flow, and reinforces our compassionate care standard.

The position requires basic healthcare registration experience, cash handling knowledge and proficiency with Microsoft Office. RIS software experience is a plus for this fast-paced center environment.

Qualifications

• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling and math.
• Ability to read, write and understand simple instructions and forms.
• Experience with Microsoft Office and RIS software is a plus.

Responsibilities

• Greet patients and register new and returning patients.
• Input demographic and insurance information into RIS and verify accuracy.
• Explain forms and assist with completion, paper or tablet.
• Collect patient payments and assist with benefit explanations.
• Schedule and manage appointments and daily invoicing.
• Maintain confidentiality and filing of documents.

Skills

Healthcare registration

Customer service

Cash handling

Medical terminology

Reading & writing

Following instructions

Basic math

Microsoft Office

Education

RIS software knowledge

Tools

RIS software

Job description

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

Job Description

Looking to elevate your career? Join us!

Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 8:00am-5:00pm

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.

Department Highlights:

• Collaborative team and supportive environment.
• Contribute to making a meaningful difference in creating a positive, compassionate patient experience.
• Be a part of a team dedicated to breast health and early detection.

Here is what you will need:

• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative:

• Provide services and support for the following areas:
• Understands, promotes and demonstrates the Solis Way
• Greet patients in a professional and friendly manner;
• Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
• Responsible for collecting patient payments which can include explaining benefits given from
• insurance verification when necessary;
• Prepare paperwork for future appointments incorporating additional paperwork needed for
• specific exams or payors as necessary;
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
• Schedule and reschedule patients as necessary;
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
• Participate in front office training to stay abreast of front office policy and procedures

Why Solis Mammography?

• A Great Place to Work for the fifth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.

Area of Interest

Patient and Center Support

Position Type

Full Time

Hourly

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