Patient Service Representative

Baystate Health; Palmer (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

Baystate Health in Palmer, MA is seeking a Full-time Patient Service Representative to join our experienced Primary Care team. The role involves greeting patients, checking in/out, processing copays, verifying insurances, answering phones, and handling medical documents in a fast-paced environment.

Qualified candidates will have a high school diploma or GED and at least 6 months in a medical office setting.

Qualifications

• High School Diploma or GED, required
• At least 6 months in a medical office setting, preferred
• Great interpersonal skills and able to work in a fast-paced environment a MUST
• Medical terminology, keyboard, Microsoft Office products, scheduling systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service

Responsibilities

• Greet patients and assist with check in and check out and process copays
• Verify insurances and schedule appointments as needed
• Answer telephones and fax medical documents
• Maintain staging and filing of medical records and related paperwork

Skills

Interpersonal skills

Customer service

Typing

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Scheduling systems

Job description

At Baystate Health we respect the privacy of our candidates and recruits. Please note that we will not contact candidates directly to ask for personal information over the phone, such as date of birth, social security number, or any other private financial information. Learn More

Baystate Health, Western Massachusetts’s premier healthcare provider,

and home to Baystate Medical Practices, the largest multispecialty group in the region is looking for a Full-time Patient Service Representative to join our experienced Primary Care team in Palmer, MA.

RESPONSIBILITIES: Baystate Health’s Patient Service Representatives perform a variety of different tasks throughout the day. This includes greeting patients, check in and check out and requesting copays. Responsibilities also include verifying insurances, answering telephones and faxing medical documents.

SCHEDULE:

• Full-time, 40 hours a week
• Monday through Friday, schedule TBD

LOCATION :

• 40 Wright St

QUALIFICATIONS:

• High School Diploma or GED, required
• At least 6 months in a medical office setting, preferred
• Great interpersonal skills and able to work in a fast-paced environment a MUST
• Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Sign-On Bonuses: If applicable, Sign-On bonuses are paid to external hires only and are not applicable to internal or company transfers, unless otherwise specified. Former employees are eligible after one-year post-separation from Baystate Health
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate.

Education:

GED or HiSET (Required)

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$17.98 – $22.99 – $29.82

Equal Employment Opportunity Employer