Patient Service Representative

KOCH EYE ASSOCIATES; North Kingstown (RI); On-site; USD 24,452 - 26,863; Full time

Job summary

KOCH EYE ASSOCIATES in North Kingstown, RI seeks a PSR - Medical Receptionist to join our busy eye care practice. You will handle patient registration, scheduling, data entry, and front-desk duties to ensure smooth visits.

The role requires excellent customer service, attention to detail, and ability to travel between locations if needed. Strong communication and basic health insurance verification experience preferred; HS diploma required.

Qualifications

• Registration, scheduling, data entry, and payment collection at point of service.
• Verify health insurances and obtain referrals.
• Maintain accurate patient records in the practice management system.
• Understand company policies and procedures.
• Willing to travel to other locations for business needs.

Responsibilities

• Patient registration, scheduling, data entry and processing.
• Educates patients regarding benefits and collects patient payments, at point of service.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Organize and maintain medical records.
• Miscellaneous administrative tasks including, but not limited to scheduling, transportation, filing, faxing, etc.
• Must have a clear understanding of company policies including the company manual

Skills

Exceptional Customer Experience

Proactive Communication

Drive for Results

Focus on Efficiency

Teamwork

Adaptability

Learns Quickly

Attention to Detail

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

North Kingstown, RI, US

5 days ago Requisition ID: 1232

Salary Range: $17.75 To $19.50 Hourly

Koch Eye Associates is proud to have served the residents of Rhode Island with field-leading eye care for almost 40 years. We began our practice in 1981 out of a small office in Warwick, and now we have eight locations spanning Warwick, Cranston, North Kingstown, Wakefield, and Woonsocket. Our dedicated team of ophthalmologists and optometrists is devoted to providing top-notch, stress-free care to our patients.

We are currently expanding our team and are looking for a PSR - Medical Receptionist to join our busy practice. This role includes, but is not limited to the following tasks:

Duties and Responsibilities:

• Patient registration, scheduling, data entry and processing.
• Educates patients regarding benefits and collects patient payments, at point of service.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Organize and maintain medical records.
• Miscellaneous administrative tasks including, but not limited to scheduling, transportation, filing, faxing, etc.
• Must have a clear understanding of company policies including the company manual

Knowledge, Skills, and Abilities:

• Exceptional Customer Experience – Understands and anticipates customer needs, takes action to meet customer’s needs and strives to exceed their expectations.
• Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor.
• Drive for Results – Strives for improving the delivery of services with a commitment to continuous improvement.
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
• Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.
• Willing and able to travel to other locations for business needs.

Education:

• High School Diploma or equivalent

Typical Physical Demands:

• Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting
• Ability to see, hear, and speak with sufficient capability to perform assigned tasks
• Driving independently to other facilities

We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.