Patient Service Representative

Eye Health Vision Centers; Dartmouth (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Eye Health Vision Centers in Dartmouth is seeking an administrative professional to support patient intake, scheduling, and data entry across multiple sites. You will assist with patient payments and maintain accurate medical records in the practice management system.

The role requires exceptional customer experience, proactive communication, and a commitment to policy guidelines. You must be willing to travel to other locations as needed to support clinics in the region.

Qualifications

• High School Diploma or equivalent.
• Must be willing and able to travel to other locations.
• Exceptional customer experience and administrative skills.
• Understanding of company policies.

Responsibilities

• Patient registration, scheduling, data entry and processing.
• Educates patients regarding benefits and collects patient payments, at point of service.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Organize and maintain medical records.
• Miscellaneous administrative tasks including scheduling, transportation, filing, faxing.

Skills

Customer service

Proactive communication

Results oriented

Efficiency improvement

Team collaboration

Adaptability

Learning mindset

Travel readiness

Education

High school diploma

Job description

Eye Health Vision Centers have been proudly providing the Dartmouth, Fairhaven, Fall River, Taunton MA and Middletown RI communities with advanced technology and eye care services for over four decades.

Duties And Responsibilities

• Patient registration, scheduling, data entry and processing.
• Educates patients regarding benefits and collects patient payments, at point of service.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Organize and maintain medical records.
• Miscellaneous administrative tasks including, but not limited to scheduling, transportation, filing, faxing, etc.
• Must have a clear understanding of company policies including the company manual

Knowledge, Skills, And Abilities

• Exceptional Customer Experience – Understands and anticipates customer needs, takes action to meet customer’s needs and strives to exceed their expectations.
• Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor.
• Drive for Results – Strives for improving the delivery of services with a commitment to continuous improvement.
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
• Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.
• Willing and able to travel to other locations for business needs.

Education

• High School Diploma or equivalent

Typical Physical Demands

• Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting
• Ability to see, hear, and speak with sufficient capability to perform assigned tasks
• Driving independently to other facilities

We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities, and activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.