Patient Service Representative

Akron Children's; Akron, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to provide comprehensive front-desk and patient-services support in a on-site, full-time role in Akron, OH. The position focuses on greeting patients, scheduling visits, handling payments, and maintaining a positive patient experience.

The ideal candidate will have a high school diploma, strong interpersonal skills, experience with scheduling systems and familiarity with medical terminology.

Qualifications

• Experience in a general office setting preferred.
• Healthcare experience preferred.
• Experience with scheduling systems preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills for patient and staff interaction.
• Strong organization and multitasking abilities.
• Experience with Microsoft Office or similar software required.

Responsibilities

• Greet patients and families and provide prompt, caring responses.
• Perform front-desk duties such as visit prep, co-pay collection and patient tracking.
• Schedule patient visits and diagnostic testing within hospital procedures.
• Manage third-party payors and collect co-pays.
• Handle general clerical tasks like faxing, filing and answering calls.
• Maintain front desk inventory and communicate needs to staff.
• Support smooth office operations by setting priorities based on workload.
• Ensure the waiting area and work area remain clean and organized.
• Provide cross-coverage for clerical and administrative tasks as needed.
• Follow HIPAA requirements and safeguard patient information.

Skills

Interpersonal skills

Scheduling system

Medical terminology

HIPAA compliance

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

40 Hrs / Weekly

Full -Time Days

On-Site

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite