Patient Service Representative

Mercy Co; Missouri; On-site; USD 32,000 - 48,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience at the front desk. The role includes handling patient financial conversations, collecting payments, and documenting outcomes with accuracy.

The position emphasizes strong communication, confidentiality, and the ability to work under pressure to maintain a patient-centered experience within Mercy's healthcare setting in Missouri.

Qualifications

• Education: High school diploma or equivalent.
• Skills: Strong verbal and written communication skills.
• Computer skills: Proficiency in basic computer skills, including data entry and word processing.
• Customer service: Excellent customer service and ability to maintain confidentiality.
• Experience: One year of applicable medical office experience.

Responsibilities

• Serve as the primary contact for patients and visitors at the front desk and manage front-desk operations and workflows.
• Communicate patient financial responsibility, request and collect payments, explain payment options and assistance resources, and document financial conversations.
• Support the financial aspects of patient encounters and maintain accurate documentation of conversations and outcomes.

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

Minimum Qualifications

Education:

• High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience:

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.