Patient Service Representative

Progressive Community Care Center, LLC; Milwaukee (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading health care provider in Milwaukee is seeking a Patient Service Representative to enhance patient experiences. This full-time role involves greeting patients, managing appointments, and supporting administrative tasks. Join a dedicated team focused on improving health and quality of life for the community.

Responsibilities

• Greet patients and visitors, respond to requests, answer calls.
• Register patients, verify insurance, collect co-pays.
• Schedule and coordinate appointments and cancellations.

Job description

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Job Requirements

Come join our team! We are hiring! We are currently hiring a Patient Service Representative in Milwaukee, WI. This is a full-time position that does not require working late nights, weekends, or holidays.

Why Progressive Community Health Centers? Founded in 1999, Progressive Community Health Centers is an independent non-profit organization operating four clinic locations in Milwaukee, Wisconsin. We support our mission to improve health and quality of life through culturally competent services addressing community needs. We serve roughly 16,000 patients annually, mostly low-income, and do not turn anyone away based on insurance or ability to pay.

Our services include family medicine, internal medicine, women’s health, urgent care, dental, radiology, and behavioral health, along with supportive services like case management and health education.

Position Summary

The Patient Service Representative (PSR) performs tasks early in the revenue cycle, impacting patient experience and revenue outcomes. Responsibilities include optimizing registration, appointment scheduling, supporting in-network referrals, greeting and assessing patients, data collection, patient education, and directing patient flow.

Essential Functions

• Greet patients and visitors, respond to requests, answer calls, and take messages.
• Register patients, verify insurance, collect co-pays, and update records.
• Schedule and coordinate appointments and cancellations.
• Provide test preparation instructions and directional information.
• Educate patients on services and campaigns.
• Document interactions and provide feedback for follow-up.
• Assist with patient enrollment and other clerical duties.

For full details, follow the application link.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Mental Health Care

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