Patient Service Representative

Oracle Corporation; Memphis, Northern (TN, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid time off

Career development

Health savings account

Employee assistance program

Pet insurance

Legal insurance

Job summary

Tenet Physician Resources in Memphis, TN, is seeking a non-exempt medical office front desk professional to handle patient greeting, scheduling, insurance verification, and billing support. The role emphasizes accurate data entry, portal enrollment, and proactive patient communication.

The ideal candidate has a high school diploma/GED, medical office assistant training, and at least two years of customer service experience, preferably in healthcare.

Qualifications

• Education: HS diploma/GED required; completion medical office assistant program preferred.
• Certification: healthcare management/administration certification preferred.
• Experience: Two years of customer service experience, preferably in a medical office.

Responsibilities

• Greet patients entering the physician practice and manage front desk interactions.
• Answer office phones, schedule and confirm appointments, and reschedule as needed.
• Check in patients, collect demographics, enter data into the system and verify insurance.
• Assist with check-out, referral processing and scheduling, and collect co-pays.
• Post charges, balance processing, and explain office policies and patient resources.
• Explain and enroll patients in the patient portal.

Skills

Customer service

Phone handling

Data entry

Insurance verification

Billing & collections

Referral processing

Patient portal enrollment

Education

High School Diploma/GED

Medical office assistant program

Tools

Electronic health record (EHR)

Patient portal system

Job description

A non-exempt medical office position responsible for front office processes in the physician practice

Responsibilities

• Greeting patients entering the physician practice
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges
• Charge entry and patient balance processing
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal

Qualifications

Education:

High school diploma/GED required with completion medical office assistant program preferred

Certification:

Prefer healthcare management/administration certification

Experience:

Two years of customer service experience, preferably in a medical office setting

Sign on bonus is for new hires only!

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About Us

Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well-being of our community.

At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

About the Team

Saint Francis Physician Network, LLC, known as Saint Francis Medical Partners, is a multi-specialty physician practice group committed to providing comprehensive care for our patients so that they may live happier, healthier lives. We strive to be a distinguished leader in patient-centered health care, and we work to be No. 1 in quality, safety and service excellence.

Job Info

• Job Identification 2603012981
• Job Category Administrative Functions
• Degree Level High School Diploma/GED (±11 years)
• Job Schedule Full time
• Job Shift Day
• Locations St Francis Med Partners (On-site)