Patient Service Representative

Tenet Healthcare; Houston (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Paid time off

Career development

EAP program

Job summary

Tenet Physician Resources is seeking a front office professional to support a physician practice. You will greet patients, answer phones, verify insurance, schedule appointments, and assist with referrals and portal enrollment.

Join a team focused on patient-centered care with adherence to HIPAA and privacy standards, and opportunities for professional development within Tenet Healthcare’s network.

Qualifications

• High school diploma or GED required; medical office assistant program preferred.
• Prefer certification in healthcare management/administration.
• Two years of customer service experience, preferably in a medical office.
• Sign on bonus is for new hires only.

Responsibilities

• Greets patients entering the physician practice and answers phones.
• Checks in patients, collects demographics, and verifies insurance.
• Assists with appointment scheduling, referrals, and referrals processing.
• Processes co-pays, posts charges, and handles patient portal enrollment.

Skills

Customer service

Front desk

Communication

HIPAA compliance

Education

High school diploma/GED

Medical office assistant program

Job description

Overview

Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well‑being of our community.

At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work‑life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

A non-exempt medical office position responsible for front office processes in the physician practice.

Responsibilities

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
• Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges.
• Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal.

Qualifications

Education: High school diploma/GED required with completion medical office assistant program preferred.

Certification: Prefer healthcare management/administration certification.

Experience: Two years of customer service experience, preferably in a medical office setting.

Sign on bonus is for new hires only!

Organization Description

Orthopedic Group and Sports Medicine practices within BHS Physician Network in Houston are led by board‑certified orthopedic surgeons who have been serving the Houston area community collectively since 1975. Our multidisciplinary team ensures a comprehensive approach, beginning at diagnosis through recovery and rehabilitation. With offices located conveniently across the greater Houston area, we provide complete, multidisciplinary care that is always individualized, and patient-centered.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
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The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.