Patient Service Representative

Insight Global; Los Angeles (CA); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Insight Global is seeking a Patient Access Representative in the Beverly Hills, CA area. You will handle about 50+ calls per day for multiple GI offices across Southern California, triaging patients, scheduling appointments, and verifying insurances.

On-site initially, remote after successful training (2–3 months, depending on performance). The role requires 2+ years in healthcare call centers or front desk, proficiency with EHR/EMR, and a typing speed above 40 WPM.

Qualifications

• 2+ years healthcare call center or doctor’s office front desk experience.
• Proficient in EHR/EMR software.
• 2+ years scheduling patient appointments for multiple physicians.
• Typing speed 40 WPM (typing test required).

Responsibilities

• Answer about 50+ calls per day for multiple GI offices.
• Answer phones and triage patients; provide directions and parking info.
• Notify clinic if patient is running late; coordinate with facilities.
• Schedule and reschedule patient appointments; verify insurances.
• Assist with referrals and follow-up care.

Skills

Healthcare call center

Front desk

EHR/EMR

Typing 40 WPM

Tools

Epic software

Genesis phone system

Excel

Job description

Location: Los Angeles, CA (will go remote after 2/3 months)

Compensation: $20 - $24hr (depending on years of experience and education)

Shift: Monday - Friday- 8am - 5pm

Must haves

• 2+ years healthcare call center experience OR front desk experience at doctor’s office with multiple physicians
• Proficient in EHR/EMR software
• 2+ years' experience scheduling patient appointments for multiple physicians
• 40+ WPM typing speed (you will take a typing test)

Pluses

• Proficient in Epic software
• Experience verifying insurances
• Basic experience with Excel and standard workbooks
• Experience with Genesis phone system

Job Description

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple GI offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Shifts are Monday-Friday either from 8am-4:30pm or 8:30am-5pm.

Compensation

$20 to $24

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.