Patient Account Representative

Insight Global; Los Angeles (CA); Hybrid; USD 27,276 - 38,848; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA, FSA, and DCFSA options

401(k) with employer matching

Paid sick leave and time off

Job summary

A healthcare staffing agency in Los Angeles seeks a Patient Access Representative to manage calls in a call center setting. Responsibilities include handling 50+ calls per day, scheduling appointments, and verifying insurances. Ideal candidates will have a high school diploma and 2+ years in a healthcare call center with proficiency in EHR systems. This role is initially on-site before transitioning to remote work after training. Included are comprehensive benefits and competitive compensation.

Qualifications

• 2+ years of healthcare call center experience, managing average call times of ≤ 5 minutes.
• Experience scheduling patient appointments for multiple physicians in a practice.
• Familiarity with insurance verification and follow-up care procedures.

Responsibilities

• Handle approximately 50+ calls per day in a call center environment.
• Triaging patients, providing directions, and notifying clinic facilities.
• Scheduling and rescheduling appointments and verifying insurances.

Skills

Healthcare call center experience

Proficiency with EHR software

Typing speed 40+ WPM

Experience handling multiple phone lines

Education

HS Diploma

Tools

EPIC

Excel

Job description

Position Summary

We are looking for a Patient Access Representative in a call center environment in the Beverly Hills, CA area. This person will handle approximately 50+ calls per day across multiple specialty offices in Southern California. Duties include answering phones, triaging patients, providing directions and parking instructions, notifying clinic facilities of late patients, scheduling and rescheduling appointments, verifying insurances, and assisting with referrals and follow-up care. This position is on‑site until fully trained and passing multiple assessments (typically around 2–4 months of on‑site work, depending on performance) after which it will transition to remote.

Required Skills and Experience

• HS Diploma
• 2+ years of healthcare call center experience (average call time ≤ 5 minutes)
• Proficiency with scheduling appointments through an EHR software
• 2+ years of experience scheduling patient appointments for multiple physicians in one practice
• 40+ WPM typing speed
• Experience handling multiple phone lines

Nice to Have Skills and Experience

• Proficiency in EPIC
• Experience verifying insurances
• Basic experience with Excel and standard workbooks
• Experience in pain management, dermatology, neurology, endocrinology, rheumatology, or nephrology

Benefits and Compensation

$24/hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401(k) retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.