Patient Service Rep (dental)

Knox Public Health; Boardman Township (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

11 Paid Holidays

Vacation

Sick Time (2 weeks/year)

Personal Leave

Life Insurance

Health/Dental/Vision Insurance

Retirement under OPERS

Job summary

Knox Public Health is seeking a Patient Services Representative to be the first point of contact for patients. You will assist with check-in, appointment scheduling, insurance verification, and patient information management, collaborating with medical, dental, and behavioral health teams.

The role emphasizes friendly, organized support, confidentiality, and efficient patient flow in a multi-disciplinary setting.

Qualifications

• Provides excellent customer service and enjoys helping people.
• Communicates clearly and professionally.
• Can stay organized while managing multiple priorities.
• Pays close attention to detail and understands the importance of accuracy.
• Is comfortable using computers and learning electronic health record systems.
• Works well as part of a multidisciplinary team.
• Handles confidential information with professionalism and discretion.
• Can remain calm, flexible, and helpful in a busy healthcare environment.
• Dental front office experience, preferred.

Responsibilities

• Greet patients and provide friendly, professional assistance
• Schedule, reschedule, and confirm appointments
• Collect patient information and keep demographic information up to date
• Manage check-in and check-out
• Verify insurance eligibility and collect applicable co-pays and balances
• Provide forms, instructions, and other information patients may need
• Answer upcoming phone calls and route calls appropriately
• Relay patient messages and assist with appointment follow-up
• Maintain accurate patient records
• Scan/upload documents into patient records
• Protect patient privacy and maintain confidentiality in accordance with HIPAA requirements

Skills

Customer service

Clear communication

Organized

Attention to detail

EHR familiarity

Team player

Discretion

Calm under pressure

Tools

EHR systems

Job description

Position Summary

Are you organized, friendly, and good at keeping things moving when the phones are ringing, patients are checking in, and someone has a question that needs answered

Patient Service Representative

Position Summary

Are you organized, friendly, and good at keeping things moving when the phones are ringing, patients are checking in, and someone has a question that needs answered right now?

We’re looking for a Patient Services Representative to join our team. This position is often the first person our patients interact with, making it an important part of creating a welcoming, efficient, and positive experience.

As a Patient Services Representative, you’ll support patients throughout their visit while working closely with our medical, dental, and behavioral health teams.

Essential Functions

• Greet patients and provide friendly, professional assistance
• Schedule, reschedule, and confirm appointments
• Collect patient information and keep demographic information up to date
• Mange check-in and check-out
• Verify insurance eligibility and collect applicable co-pays and balances
• Provide forms, instructions, and other information patients may need
• Answer incoming phone calls and route calls appropriately
• Relay patient messages and assist with appointment follow-up
• Maintain accurate patient records
• Scan/upload documents into patient records
• Protect patient privacy and maintain confidentiality in accordance with HIPAA requirements

Minimum Qualifications

• Provides excellent customer service and enjoys helping people
• Communicates clearly and professionally
• Can stay organized while managing multiple priorities
• Pays close attention to detail and understands the importance of accuracy
• Is comfortable using computers and learning electronic health record systems
• Works well as part of a multidisciplinary team
• Handles confidential information with professionalism and discretion
• Can remain calm, flexible, and helpful in a busy healthcare environment
• Dental front office experience, preferred

Benefits

• 11 Paid Holidays
• Vacation
• Sick Time (2 weeks/year)
• Personal Leave
• Life Insurance
• Health/Dental/Vision Insurance
• Retirement under OPERS (Ohio Public Employee Retirement System)

Please Note

Work location may vary between different locations within the agency based on staffing and operational needs.

The starting hourly wage for this position will fall closer to the minimum of the pay scale.

Knox Public Health is an Equal Opportunity Employer