Patient Service Representative

Baystate Health; Longmeadow (MA); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Excellent benefits

PTO up to 25 days first year

Continuing education support

403b retirement match

Wellbeing programs

Job summary

Baystate Health in Agawam, MA is seeking a Part Time Patient Service Representative to join our Rehab team. The role involves greeting patients, checking in/out, collecting copays, and coordinating with insurance.

We value strong interpersonal skills, medical terminology knowledge, and proficiency with schedule systems, billing and Microsoft Office. Prior medical office experience is preferred.

Qualifications

• High School diploma or GED.
• Experience in a medical office setting preferred.
• Great interpersonal skills and able to work in a fast-paced environment.

Responsibilities

• Greeting patients, check in and check out and requesting copays.
• Verifying insurances, answering telephones and faxing medical documents.

Skills

Interpersonal skills

Medical terminology

Microsoft Office

Scheduling systems

Medical records

Billing

Basic math

Customer service

Education

GED or HiSET

Job description

At Baystate Health we respect the privacy of our candidates and recruits. Please note that we will not contact candidates directly to ask for personal information over the phone, such as date of birth, social security number, or any other private financial information. Learn More

Baystate Health, Western Massachusetts’s premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region, is looking for a Patient Service Representative to join our Rehab team in Agawam.

SCHEDULE:

• Part Time – 20 hrs
• M-F alternating shifts: 6:45am -10:45am and 3 -7pm

LOCATION:

• 200 Silver St, Agawam MA

DEPARTMENT DESCRIPTION:

• Multi-Disciplinary Outpatient Rehabilitation practice servicing Western MA for over 15 years.
• Gain Experience in the healthcare industry to include patient registration, scheduling, insurance authorization and billing.
• Collaborative work environment provides a positive patient and employee experience and is demonstrated through high patient satisfaction and employee engagement scores.

RESPONSIBILITIES:

Baystate Health’s Patient Service Representatives perform a variety of different tasks throughout the day. This includes greeting patients, check in and check out and requesting copays. Responsibilities also include verifying insurances, answering telephones and faxing medical documents.

QUALIFICATIONS:

Requirements:

High School diploma or GED

Preferred:

Great interpersonal skills and able to work in a fast-paced environment a MUST.

Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service.

Experience in a medical office setting preferred.

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation High-quality, low-cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
• Wellbeing programs that include but are not limited to mental, physical, and financial health

OUR COMPENSATION PHILOSOPHY

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

Education:

GED or HiSET (Required)

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$17.98 – $22.25 – $28.08

Equal Employment Opportunity Employer