Patient Service Representative

Commonspirit-Health; Lehi (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

Holy Cross Medical Group seeks a Patient Service Representative to provide comprehensive clerical support in a physician clinic. Duties include reception, phone handling, medical records, charge entry, referrals, and information retrieval, ensuring patient-centered care and team collaboration.

You will verify demographics, support the care plan with the interdisciplinary team, and manage data for records, billing, and appointments, while maintaining confidentiality and quality service.

Qualifications

• High School Diploma or GED is required.
• Basic office and computer skills are expected, including filing, telephone answering, and reception.

Responsibilities

• Greet patients/caregivers and provide assistance reflecting high quality service.
• Verify and update demographic data in the electronic health record; identify barriers to care and assist with the patient plan of care.
• Gather and process information for medical records, referrals, billing, and treatments.
• Schedule and confirm patient appointments and adjust as needed.
• Maintain patient charts and records confidentially; collect payments at service time.

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Every day you will facilitate, communicate, and collaborate with the healthcare team and patient/family to identify and meet their physical, emotional, and spiritual needs, ensuring quality patient care and operational efficiency.

To be successful in this role, you will possess strong organizational and clerical skills, meticulous attention to detail in medical record management and charge entry, excellent communication abilities, and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.
• Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.
• Schedule and confirm patient appointments and revise appointments as needed.
• Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents. Obtain and process appropriate payments at time of service.

Job Requirements

Required

• High School Diploma or GED
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers

Where You'll Work

With many locations across Utah, Holy Cross Medical Group offers providers a true opportunity to live their mission while experiencing the support of a built-in network, generous benefits, professional growth, and an amazing quality of life. Through state-of-the-art technology, clinical resources and medical expertise, we connect providers and consumers to facilitate a healthier life for people in our community. Our coordinated services represent a full continuum of care from preventive and early diagnoses to leading-edge treatment and life-saving critical care. We are committed to delivering better health care with a patient-centered approach that fulfills our mission and commitment to quality, compassion, and service.