Patient Service Representative

Jobtailor; Jonesville (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Jobtailor is seeking an on-site Patient Access Specialist to support registration, insurance verification, and financial clearance for patients in North Carolina. You will greet patients, verify benefits, and collect payments while guiding them to financial counseling when necessary.

The role requires a high school diploma or GED and experience in patient access, billing, and basic medical terminology. Proficiency with Microsoft Outlook, Word and Excel, and ADT software is desirable.

Qualifications

• High school diploma or GED required.
• Patient access experience (scheduling, registration, financial clearance) preferred.
• Understanding of anatomy and medical terminology for pre-certification and authorization.

Responsibilities

• Complete patient registration and collect demographic and insurance information.
• Inform patient of estimated liability and collect patient responsibilities.
• Greet patients arriving for appointments and monitor flow.
• Verify insurance benefits and out-of-pocket liability.
• Follow financial clearance policies when needed and refer to Financial Counselor.

Skills

Patient registration

Insurance verification

Billing experience

Microsoft Outlook

Microsoft Word

Microsoft Excel

ADT software

Medical terminology

Education

High school diploma or GED

Tools

ADT software

Job description

Responsibilities

• Complete patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information
• Informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary
• Greet patients arriving for their appointments
• Monitor patient flow to ensure patients are cared for in the most efficient and courteous manner
• Verify insurance benefits
• Obtain, calculate and collect the patient's out of pocket financial liability
• Follow the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate
• Identify patients in need of financial assistance and refer patients to Financial Counselor
• Perform visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents

Requirements

• High school diploma or GED required
• Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred
• Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes
• Experience with Microsoft Outlook, Word and Excel and ADT software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals