PATIENT ACCESS ASSISTANT |FULL-TIME DAY SHIFT (24814)

Bergen New Bridge Medical Center; Paramus (NJ); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Benefits package

Tuition reimbursement

Continuing education

Job summary

Bergen New Bridge Medical Center in Paramus, NJ is seeking a Patient Access Assistant to provide welcoming front-desk support, register patients, and ensure accurate scheduling.

You will handle check-in, maintain confidentiality, support with letters, and monitor wait times; a high school diploma and reception experience preferred; bilingual Spanish/English is a plus.

We offer a comprehensive benefits package and a supportive environment to help you grow in your role.

Qualifications

• High school graduation or GED required.
• Receptionist experience in health care preferred.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service at check-in and check-out.
• Greet patients and direct them to Registration.
• Maintain patient confidentiality.
• Manage queue and report wait times to improve experience.
• Assist with mailing appointment letters and no-show letters.
• Maintain departmental records and KPIs related to check-in/registration/check-out times.
• Use hospital computer system as required.
• Adhere to the Medical Center’s Code of Conduct.

Skills

Multitasking

Communication skills

Interpersonal skills

English proficiency

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Job Category: Business Office/Clerical

Requisition Number: PATIE009564

Locations

Showing 1 location

New Jersey CPB
Paramus, NJ 07652, USA

Description

Join Our Team at Bergen New Bridge Medical Center!**
We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for a Patient Access Assistant.

Job Duties

• Excellent Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations
• Greets and provides direction to all the patients and visitors in the division and ensure that they report to the correct Registration area.
• Maintains patient confidentiality all the times.
• Assist all the patients with Check-in and Registration.
• Tracks waiting time of patients from arrival to Registration and escalates any backlog to the management to improve the overall patient experience.
• Assists with mailing appointment letters and no show letters.
• Performs crowd control (makes sure that after check-in, patients wait in the designated areas, and makes sure the patients waiting to check out proceed to the post-service scheduling area).
• Maintains record keeping and regular reporting of departmental KPIs related to check-in, registration, and check-out times.
• Performs a variety of clerical assignments (e.g., photocopying, simple registrations, etc).
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Assesses gaps in policies and procedures, and create necessary policies and procedures to fulfill these gaps.
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Values Statements.

Other Job Duties

• Effectively utilizes the hospital computer system as it pertains to job responsibilities and in accordance with hospital policy.
• Reports problems to the Patient Access Manager, Assistant Manager, or Ambulatory Service Center Administrator.
• Attends monthly staff meetings.
• Performs other related duties as required.

BASIC COMPETENCIES

Education

High school graduation or equivalent required.

Experience

One year of Receptionist experience preferred in a health care facility.

Skills

• Ability to multitask in a fast paced environment.
• Ability to diffuse difficult situations.
• Good oral and written communication skills.
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position.
• Bilingual in Spanish and English is strongly preferred.

Job Setting/Physical Demands

• Office setting.
• Mainly sedentary with some reaching, stooping, bending, stretching, crouching, kneeling.

Salary commensurate with experience within posted range

$33,737.60-$43,670.00/Year

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Please note that selection of the candidate for any position will depend on several factors, including the individual’s educational background, skills, and professional experience.

Qualifications

Education

Required

High School or better in Diploma/GED.

Experience

Preferred

One year of Receptionist experience preferred in a health care facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.