Patient Service Representative

Dental Care Alliance; Frederick (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k) plan

Team-oriented environment

Job summary

Dental One Associates in Frederick, Maryland, seeks a Patient Service Representative to join our clinical team. You will provide excellent patient service, answer phones, schedule appointments, assist with treatment plans, and help with financial arrangements while supporting staff and the Office Manager.

We offer a competitive hourly wage, full-time schedule (Mon–Thu 8am–5pm; Fri 8am–3pm), plus benefits including health, dental, and vision insurance, life and disability coverage, a 401(k) plan,

Qualifications

• Experience in a dental/medical office preferred.
• Experience handling patient questions and concerns.
• Knowledge of insurance plans (HMO/PPO) is a plus.

Responsibilities

• Greet and assist patients upon arrival and departure.
• Answer phones and respond to patient inquiries per office policies.
• Schedule and confirm appointments; maintain the appointment book.
• Process charges and payments to patient accounts; follow up on no-shows.
• Maintain a clean, welcoming waiting area.

Skills

Customer service

Scheduling

Phone handling

Insurance knowledge

Teamwork

Tools

Scheduling software

Job description

Overview

Dental One Associates is looking for a Patient Service Representative in Frederick, Maryland, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview:

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What we offer:

• Pay: min$20-max$25 per hour
• Full time: Monday- Thursday 8am-5pm & Friday 8-3
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience working in a dental, medical, or other health-care office, preferred
• Experience working with Social Media
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer:Wecomply withall minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.