Patient Service Representative

Towncare Dental Partnership; Frederick (MD); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k)

Modern dental technology

Job summary

Dental One Associates in Frederick, Maryland is seeking a Patient Service Representative to join our team. You will greet patients, answer phones, schedule appointments, and assist with treatment plans while coordinating with the Office Manager.

The role emphasizes outstanding customer service, flexible support for staff, and a friendly, welcoming environment. Prior experience in dental or medical offices is preferred.

Qualifications

• Experience in a dental, medical, or health-care office preferred.
• Experience working with Social Media.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephones.
• Must have exceptional customer service skills.

Responsibilities

• Greet patients and respond to questions per policies.
• Answer telephones and schedule appointments.
• Maintain and confirm the appointment book; follow up on no-shows.
• Register patients at check-in.
• Post charges and payments to patient accounts.
• Keep a clean, friendly waiting area for patients.

Skills

Exceptional customer service

Experience answering telephone

Healthcare office experience

Social media experience

Job description

Overview

Dental One Associates is looking for a Patient Service Representative in Frederick, Maryland, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview:

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What we offer:

• Pay: min$20-max$25 per hour
• Full time: Monday- Thursday 8am-5pm & Friday 8-3
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience working in a dental, medical, or other health-care office, preferred
• Experience working with Social Media
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer:Wecomply withall minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.