Patient Service Representative

Patient First; Germantown (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

Paid time off

Job summary

Patient First in Germantown, MD is seeking a front desk associate to assist patients at registration, operate the kiosk, and coordinate with clinicians for emergency routing. This role centers on courteous, accurate service, cash handling, and clear billing explanations.

Ideal candidates have a high school diploma, typing and clerical experience, and strong communication skills. The position offers flexible hours and benefits across centers in the region.

Qualifications

• Basic typing skills required.
• Minimum one year of clerical experience preferred.
• High school diploma or equivalent.
• Excellent communication and multitasking abilities.
• Willing to work at any center due to staffing needs.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort emergencies directly to the treatment area for registration and evaluation.
• ExplainPatient First's billing policies and insurable vs. non-insurable charges as needed.
• Register patients accurately while delivering excellent customer service.
• Verify demographics, health, pharmacy, and insurance information.
• Answer billing questions and provide itemized statements as requested.
• Process payments and issue receipts for visits and services.
• Maintain cash handling duties and end-of-shift reconciliations.
• Operate, maintain, and assist with front office equipment.
• Stock supplies and keep the reception area clean and organized.
• Attend staff meetings and support center operations as directed.

Skills

Typing

Clerical experience

Communication skills

Multitasking

Customer service

EMR familiarity

Education

High school diploma or equivalent

Tools

EMR system

Job description

The responsibilities of this job include, but are not limited to, the following: Assisting patients using the kiosk prior to registration. Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated. Respectfully handling Physician and Nurse requests in a timely manner. Communicating information about Patient First’s billing policies, including insurable and non‑insurable charges, as needed. Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. Verifying all patient demographic, health, pharmacy, and insurance information. Thoroughly answering billing and insurance questions and providing itemized billing statements as requested. Referring billing questions to the appropriate parties as needed. Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system. Discharging the patient and processing incurred charges. Completing all cash management duties to include counting and accounting for money collected at the end of the shift. Receiving, sending, and distributing correspondence as directed. Filing and scanning medical documents and office forms as directed. Completing assigned checklists and Policy Manager tasks within the assigned shift. Answering all incoming calls and distributing messages in a timely manner. Assisting with other assignments as directed. Demonstrating an efficient understanding of the electronic medical record system. Receiving, moving, and stocking ordered supplies. Cleaning the front office work area and other maintenance assignments as directed. Verifying daily reports are run at the end of the day. Attending staff meetings as directed. Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations). Operating, using, and maintaining medical and office equipment as trained. Participating in maintenance assignments when necessary and as directed. Providing positive, warm, and friendly service in all interactions. Completing other duties as directed.

Minimum Education and Professional Requirements

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $20.00 - $23.00, depending on experience.

Benefits and Other Compensation

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family

Bonuses

• Recruitment bonus
• Patient Care Performance bonus (center employees only)
• Weekend bonus (center employees only)

Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible. To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices. All 78 Patient First centers in the mid‑Atlantic region are open every day of the year - including weekends and holidays. Patient First provides both primary and urgent care services as well as a broad range of Occupational Health services. X-rays, lab tests, and prescription drugs are available on‑site to save time and reduce the need for extra trips. Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff. Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred.