Patient Service Coordinator

Patient First; Towson (MD); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Disability, Life and Long Term care

401(k) Retirement Plan (with employer

Paid Annual Leave

Overtime Pay

Job summary

Patient First in Towson, MD seeks a Front Office Supervisor to lead the front desk team. You will oversee registration and discharge processes, handle patient payments, and ensure courteous, efficient service.

The role requires organizational skills, supervisory experience, and strong communication. Competitive benefits and scheduling flexibility are offered; prior healthcare front office experience is preferred.

Qualifications

• Must be at least 18 years old.
• High school graduate or equivalent.
• Keyboarding experience required.
• Excellent verbal and written communication skills.
• One year of clerical experience preferred.
• One year of supervisory experience preferred.

Responsibilities

• Supervising all Front Office employees.
• Registering and discharging patients accurately.
• Monitoring waiting room times and timely registrations/discharges.
• Collecting patient payments accurately.
• Answering incoming calls in a warm, friendly manner.
• Submitting monthly staffing schedules for Front Office staff.
• Reviewing Front Office reports.
• Implementing established procedures and policies.
• Assisting with training new Front Office employees.
• Ensuring daily deposits are completed correctly.
• Evaluating and completing employee performance evaluations as directed.
• Organizing Front Office staff meetings.
• Providing positive, warm customer service in all interactions.
• Fostering teamwork and a professional atmosphere.
• Completing other duties as directed.

Skills

Front Office supervision

Customer service

Verbal communication

Written communication

Keyboarding

Education

High school graduate or equivalent

Job description

The responsibilities of this job include, but are not limited to, the following:

• Supervising all Front Office employees
• Registering and discharging patients accurately
• Monitoring waiting room times and ensuring that all patients are registered and discharged within appropriate time frames
• Collecting patient payments accurately
• Answering incoming calls in a warm and friendly manner
• Submitting monthly staffing schedule for all Front Office employees
• Reviewing all Front Office reports
• Implementing established procedures and policies
• Assisting with training new Front Office employees
• Ensuring daily deposits are completed correctly
• Evaluating and completing employee performance evaluations as directed
• Organizing and conducting Front Office staff meetings
• Providing positive, warm and friendly customer service in all interactions
• Fostering teamwork and a positive, professional atmosphere
• Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

• Employee must be at least 18 years of age
• High school graduate or equivalent
• Keyboarding experience required
• Excellent verbal and written communication skills
• One year of clerical experience preferred
• One year of supervisory experience preferred

Salary Range: $25.00 - $30.00, depending on experience.

Benefits and Other Compensation:

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Bonuses include: Recruitment bonus, Patient Care Performance bonus (center employees only), Weekend bonus (center employees only)

Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible. To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices. All 78 Patient First centers in the mid-Atlantic region are open every day of the year- including weekends and holidays. Patient First provides both primary and urgent care services as well as a broad range of Occupational Health services. X-rays, lab tests, and prescription drugs are available on-site to save time and reduce the need for extra trips. Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff. Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred. To learn more about our non physician benefits package please click here. To learn more about our physician benefits please click here