Patient Service Representative

Touchstone Medical Imaging; Garland (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Premium base pay

Monthly bonus opportunities

Exceptional benefits program

401(k) with Employer Contribution

Paid Vacation Time

Job summary

Touchstone Medical Imaging in North Garland, TX is seeking an experienced, patient care–oriented Bilingual Patient Service Representative to join our full-time team. The role supports patient scheduling, verifications, and front-desk duties in a fast-paced radiology environment; shift is 3 12-hour days.

You will handle multiple phone lines, insurance verification, and data entry with a focus on accurate billing information; bilingual English/Spanish required.

Qualifications

• 1-4 years experience in a medical office setting or hospital.
• Experience in authorizations and insurance verification preferred.
• Ability to handle heavy patient volume.
• Strong customer service and computer skills.
• Ability to multi-task.
• Bilingual (English/Spanish) required.

Responsibilities

• Schedule patients for diagnostic exams and procedures.
• Assist with authorizations and verifications.
• Check in / out patients.
• Answer multiple phone lines.
• Provide accurate and complete information to the billing office.
• Verify insurance.
• Ensure accuracy of patient data entered into system.
• Process requests and filing of patient records.

Skills

Bilingual (English/Spanish)

Customer Service

Phone skills

Data Entry

Medical office experience

Job description

Touchstone Medical Imaging is seeking an experienced, patient care-oriented professional on a full-time basis as a Bilingual Patient Service Representative to help support our location in North Garland, TX. Shift: 3 12's

Why Touchstone?

We believe in rewarding dedication and passion! That's why we offer a PREMIUM base pay, COMPETITIVE shift differential, MONTHLY bonus opportunities, and an EXCEPTIONAL benefits program that reflects our commitment to you. You will be part of the Touchstone Medical Imaging mission—dedicated to enhancing radiology to better lives. Our comprehensive benefits package includes:

• Medical / Dental / Vision / Life / Pharmacy Plans
• 401(k) with Employer Contribution
• Paid Short-Term Disability
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

Duties & Responsibilities:

• Schedule Patients for Diagnostic Exams and Procedures
• Assist with Authorization and Verifications
• Checking In / Out Patients
• Answering Multiple Phone Lines
• Provide Accurate and Complete Information to Billing Office
• Insurance Verification
• Ensure Accuracy of Patient Data Entered Into System
• Process Requests and Filing of Patient Records

Requirements:

• 1-4 Years Experience in Medical Office Setting or Hospital
• Experience in Authorizations and Insurance Verification preferred
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to Multi-Task
• Bilingual (English/Spanish)

About Us:

Touchstone Medical Imaging, LLC is a leading provider of diagnostic imaging services in the United States. With offices in Plano, TX, Touchstone owns and operates diagnostic imaging facilities nationwide. The imaging facilities provide a wide range of imaging services in a comfortable, service-oriented outpatient environment.

The Touchstone philosophy is to bring together state of the art equipment, the most qualified radiologists in the community, and superior customer service for the referring physicians, patient, and payors to provide the best in outpatient radiology. We are well known for our uncompromising commitment to patient care provided in a warm, caring atmosphere, and a strong belief that quality diagnostic imaging and excellence in service results in cost effective medical care.

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