Patient Service Representative - Bilingual Spanish - Saturdays

RadNet; Union City (NJ); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical, Dental, Vision

Health Savings Account

Wellness dollars

401(k) match

Free imaging for family

Job summary

RadNet in Union City, NJ is seeking a Patient Service Representative to greet patients, register them, verify insurance, collect signatures, and ensure accurate documentation and payments. You will coordinate with back-office staff to support timely patient care.

The ideal candidate has strong customer service experience, solid communication, and computer skills; medical terminology knowledge is a plus. We offer comprehensive benefits and a supportive team in a fast-paced radiology environment.

Qualifications

• High school diploma or GED required.
• Strong customer service experience preferred.
• Excellent communication and interpersonal skills required.
• Proficient computer skills and ability to learn radiology software.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information, collect signatures, and ensure documentation accuracy.
• Collect co-pays and fees; answer and transfer calls.
• Schedule, reschedule, or cancel appointments and notify staff of changes.
• Provide patient orientation for safety protocols and directions to facilities.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient health information and company property.

Skills

Customer service

Interpersonal communication

Multitasking

Computer skills

Education

High School Diploma or GED

Medical terminology knowledge

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes.

You Will

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees.
• Answer/transfer incoming phone calls.
• Schedule, reschedule, or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients.
• Demonstrate competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguard any on-site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals.
• Be responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities during all interactions.
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

You Are

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations.
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.

To Ensure Success In This Role, You Must Have

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

We Offer

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: $17.00 - $20.00 per hour.