Patient Service Representative

Gateway-Diagnostic-Imaging-1; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Premium base pay

Monthly bonus opportunities

Exceptional benefits program

401(k) with Employer Contribution

Paid Vacation Time

PTO Accrual Beginning Day 1

Colleague Referral Bonus Program

Job summary

Gateway Diagnostic Imaging in Fort Worth, TX is hiring a Patient Service Representative for a full-time, on-site role. Schedule patients, handle verifications, check in/out, and manage calls across multiple lines while delivering top-tier customer service.

The position supports billing with accurate data entry and insurance checks. The role requires 1–4 years in a medical office setting, experience with authorizations and insurance verification, and a willingness to work in a fast-paced

Qualifications

• 1–4 years of experience in a medical office or hospital setting.
• Experience with authorizations and insurance verification preferred.
• Ability to handle high patient volumes with accuracy.
• Strong customer service and computer skills.
• Ability to multi-task and stay organized.
• Bilingual English/Spanish preferred.

Responsibilities

• Schedule patients for diagnostic exams and procedures.
• Assist with authorizations and verifications.
• Check in and check out patients.
• Answer multiple phone lines.
• Provide accurate information to billing office.
• Verify insurance details.
• Ensure patient data entered into the system is correct.
• Process requests and file patient records.

Skills

Customer service

Multi-tasking

Computer skills

Bilingual English/Spanish

Job description

Gateway Diagnostic Imaging is seeking an experienced, patient care-oriented professional on a full-time basis as a Patient Service Representative to help support our location in Ft Worth, TX.

Work Schedule: Monday-Friday 8:30am-5pm with rotating Saturday's from 8am-2pm.

Why Gateway?

We believe in rewarding dedication and passion! That's why we offer a PREMIUM base pay, COMPETITIVE shift differential, MONTHLY bonus opportunities, and an EXCEPTIONAL benefits program that reflects our commitment to you. You will be part of the Gateway Diagnostic Imaging mission—dedicated to enhancing radiology to better lives. Our comprehensive benefits package includes:

• Medical / Dental / Vision / Life / Pharmacy Plans
• 401(k) with Employer Contribution
• Paid Short-Term Disability
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

Duties & Responsibilities:

• Schedule Patients for Diagnostic Exams and Procedures
• Assist with Authorization and Verifications
• Checking In / Out Patients
• Answering Multiple Phone Lines
• Provide Accurate and Complete Information to Billing Office
• Insurance Verification
• Ensure Accuracy of Patient Data Entered Into System
• Process Requests and Filing of Patient Records

Requirements:

• 1-4 Years Experience in Medical Office Setting or Hospital
• Experience in Authorizations and Insurance Verification preferred
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to Multi-Task
• Bilingual (English/Spanish) preferred

About Us:

Gateway Diagnostic Imaging is a premier provider of diagnostic imaging services, offering a comprehensive range of imaging solutions within a comfortable, service-oriented outpatient setting.

Our philosophy at Gateway is to integrate state-of-the-art equipment, highly qualified radiologists, and exceptional customer service for referring physicians, patients, and payors, ensuring the highest standards in outpatient radiology. We are recognized for our unwavering commitment to patient care delivered in a compassionate environment, coupled with a strong conviction that quality diagnostic imaging and excellence in service lead to cost-effective medical care.

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