Patient Service Representative

Orthopedic Associates of Hartford; Farmington (CT); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading orthopedic practice as a Patient Service Representative in Farmington. This role involves managing incoming patient inquiries, updating records, and providing helpful communication. The ideal candidate is detail-oriented and possesses strong communication skills in a busy healthcare setting.

Qualifications

• Basic knowledge of insurance billing requirements.
• Excellent written and verbal communication skills.
• Experience with online insurance websites.

Responsibilities

• Handle incoming calls from patients regarding balances.
• Update patient demographics.
• Explain Explanation of Benefits statements.

Skills

Organization

Communication

Detail oriented

Customer Service

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Epic

Job description

1 day ago Be among the first 25 applicants

Description:Established in 1970, Orthopedic Associates of Hartford, P.C., is one of the area's largest orthopedic practices with office locations throughout greater Hartford. Our growing practice is currently seeking a Patient Service Representative to join our Billing & Collections team in our Farmington business office. The successful candidate will be a team player who is dependable, organized, enthusiastic, and detail oriented. A positive "can-do" attitude is a must.

What you'll do:

• Handle incoming calls from patients and physician offices with questions regarding balances due by patients.
• Update patient demographics.
• Read, understand, and explain to patients Explanation of Benefits statements.
• Communicate with patients and staff in a prompt, pleasant, and helpful manner.

PM22

Requirements:

• High School Diploma or GED.
• Basic knowledge of insurance billing requirements and how to read an Explanation of Benefits.
• Recent Epic experience.
• Excellent written and verbal communication skills.
• Knowledge of HIPAA regulations.
• Computer skills, including on-line insurance websites and Microsoft Word, Outlook, and Excel.
• Organized and detail oriented with excellent follow-up skills.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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