Bilingual Benefits Customer Service Representative - Bilingual Seasonal Colleague (Minneapolis)[...]

Freddie Mac; Minneapolis (MN); Remote; Full time

Job summary

A leading global advisory company is looking for a customer service representative, fluent in Spanish, to assist Spanish-speaking clients with health care and pension inquiries. This role offers remote work flexibility after training and opportunities for career advancement in a supportive team environment.

Benefits

401(k) Savings Plan

Employee Assistance Program (EAP)

Commuter Accounts

Regular training and meetings

Qualifications

• Excellent Spanish language skills with the ability to translate calls neatly into English notes.
• Strong analytical skills to address member concerns with attention to detail.

Responsibilities

• Provide assistance to Spanish-speaking customers via phone, email, and instant messaging.
• Safeguard confidential information in compliance with HIPAA.
• Document accurate call and case notes in English.

Skills

Spanish language skills

Analytical skills

Problem-solving skills

Customer service experience

Attention to detail

Microsoft Office proficiency

Education

High School diploma

Job description

Employer Industry: Global Advisory and Solutions Company

Why consider this job opportunity:
- Starting pay of $18.75/hr with potential for an increase after one month
- Opportunity for career advancement and full-time positions for high performers
- Work remotely in a flexible environment after initial training and onboarding
- Access to benefits including 401(k) Savings Plan, Employee Assistance Program (EAP), and Commuter Accounts
- Supportive team atmosphere with regular training and meetings
- Chance to make a positive impact by assisting clients with their health care and pension plans

What to Expect (Job Responsibilities):
- Build rapport and provide compassionate assistance to Spanish-speaking customers via phone, email, and instant message
- Customize customer service approach to accommodate various communication styles while maintaining professionalism
- Safeguard confidential information in compliance with HIPAA and data privacy laws
- Translate complex health and welfare and pension terms into simple explanations for customers
- Document accurate call and case notes in English and participate in team meetings

What is Required (Qualifications):
- Excellent Spanish language skills and ability to translate calls into grammatically correct English notes
- Strong analytical and problem-solving skills to assess member concerns
- Experience in a customer service environment with a high attention to detail
- Proficient in Microsoft Office and capable of managing multiple open computer windows
- High School diploma required

How to Stand Out (Preferred Qualifications):
- Associate or Bachelor's degree
- Working knowledge of health and welfare and/or defined benefit pension plans
- Experience in a call center environment

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