Emote Customer Service Representative

TEKsystems, Inc.; Salt Lake City (UT); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Service Professional I to deliver exceptional service by helping customers with questions about benefits, claims, and eligibility. This remote position requires strong communication skills and prior customer service experience, plus proficiency in technology. Competitive hourly pay is offered with benefits that include medical, dental, and a 401(k) plan. Applications close on June 30, 2025.

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Employee Assistance Program

Paid Time Off

Qualifications

• One year of customer service experience in a call center, insurance, banking, or medical office.
• Proficient in Windows environment with typing speed of 30 wpm.
• Knowledge of medical terminology and claims processing preferred.

Responsibilities

• Act as primary contact for inquiries regarding benefits and claims.
• Provide timely information via recorded phone calls.
• Maintain professionalism and confidentiality with sensitive information.

Skills

Communication

Mathematical skills

PC skills

Customer service experience

Education

High school diploma or equivalent

Tools

Salesforce

Radar

Job description

Professional Summary: The Customer Service Professional I serves as the key liaison between the corporation and its members, providers, and other stakeholders. This role involves delivering exceptional and caring service through recorded phone lines by providing accurate information, education, and assistance regarding benefits, claims, and eligibility. This position plays a critical role in retaining customers and contributing to the corporation's overall success by ensuring positive interactions and maintaining high customer satisfaction standards.

Key Responsibilities:

• Act as the primary contact for members, providers, agents/brokers, attorneys, and other customer representatives to address inquiries effectively.
• Provide accurate and timely information regarding benefits, claims, and eligibility via recorded phone calls.
• Demonstrate a caring and empathetic approach in all interactions to foster positive relationships with customers.
• Efficiently multitask using web-based tools in a Windows environment, managing information across multiple screens while speaking with members.
• Maintain strict confidentiality and professionalism when handling sensitive information related to claims and benefits.
• Comply with all corporate policies during Cambia work hours, ensuring complete dedication to assigned tasks.
• Operate corporation-provided computer equipment connected to approved "hard-wired" Internet Service Providers, avoiding satellite or mobile WiFi connections.
• Collaborate with internal teams as needed to resolve complex inquiries and ensure seamless service delivery.
• Uphold corporate values and customer-first principles in every interaction, ensuring member and provider satisfaction.

Qualifications:

• High school diploma or equivalent.
• Minimum of one year of customer service experience in a call center environment or a field requiring extensive customer interaction, such as insurance, banking, or medical office settings.
• Proficient PC skills with prior experience in a Windows environment; ability to type at least 30 words per minute with 95% accuracy.
• Previous experience using Salesforce and/or Radar preferred but not required.
• Demonstrated knowledge of medical terminology and claims processing is an advantage.
• Strong mathematical skills with the ability to apply calculations effectively.
• Excellent communication skills, both oral and written, with proficiency in punctuation, spelling, grammar, and proofreading.
• Commitment to task-focused work during assigned shifts without engagement in outside employment or caregiving activities.
• Ability to adapt to technology requirements, including the use of corporation-provided equipment and approved Internet connections.

Shift: Monday- Friday 8am- 4:30pm for 15-week training, then will be entered in a shift bid where weekdays can end as late as 8pm, possible Saturday shifts from 8am- 4:30pm

Pay and Benefits

The pay range for this position is $17.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully remote position.

Application Deadline: This position is anticipated to close on Jun 30, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services:

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.