Licensed Customer Service Representative (Property & Casuality)

TEKsystems, Inc.; Pittston (Luzerne County); Remote; USD 10,000 - 60,000; Full time

Job summary

A prominent company in the insurance sector is hiring a Licensed Client Services Representative for their remote team in the USA. This role focuses on delivering exceptional customer service, resolving client issues, and ensuring satisfaction while maintaining accurate records. Join a supportive environment that values your contributions and fosters career growth opportunities.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave

Qualifications

• Previous experience in customer service or client support.
• Property and Casualty Insurance License required.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to client inquiries via phone, email, and chat.
• Resolve client issues and maintain accurate client records.
• Collaborate with team members to improve processes.

Skills

Communication

Problem-solving

Attention to detail

Education

High school diploma or equivalent

College degree preferred

Tools

Customer service software

Job description

Licensed Client Services Representative - Service Role (No Sales)

Location: Remote, USA

Job Type: Full-Time

About Us: Our client, a prominent player in the insurance industry, is seeking a customer-focused and detail-oriented Client Services Representative to join their remote team in the USA. This role offers an exciting opportunity to contribute to the efficient operation of client support and service processes.

Position Overview: We are seeking a motivated and customer-focused Client Services Representative to join our remote team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure client satisfaction.

Key Responsibilities:

• Respond to client inquiries via phone, email, and chat in a timely and professional manner.
• Resolve client issues and escalate complex cases to appropriate departments.
• Maintain accurate client records and document interactions.
• Provide information about our products and services to clients.
• Collaborate with team members to improve processes and client experiences.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service or client support.
• Property and Casualty Insurance License required.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using customer service software and tools.

Why Join Us:

• Competitive salary and benefits package.
• Opportunity to work remotely from anywhere in the USA.
• Supportive and inclusive work environment.
• Career growth and development opportunities.
• Be part of a team that values your contributions and fosters your professional growth.

Pay and Benefits:

The pay range for this position is $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plans, or programs. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type: This is a hybrid position in Pittston, PA.

Application Deadline: This position is anticipated to close on June 30, 2025.

About TEKsystems:

We help clients activate ideas and solutions to leverage new opportunities. With over 80,000 employees working with more than 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia, we are a leader in Full-Stack Technology Services, Talent Services, and application development. TEKsystems is part of Allegis Group.

We are an equal opportunity employer and consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.