Patient Service Representative

Community Health Centers of Greater Dayton; Dayton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading community health organization seeks a Patient Service Representative in Dayton, OH, to provide essential support at their healthcare facility. The role involves greeting patients, updating records, and ensuring excellent customer service, all within a fast-paced environment. Ideal candidates will have strong communication skills, a high school diploma, and relevant experience in healthcare, along with the ability to perform multiple tasks efficiently.

Benefits

Full benefits package including medical, dental, and vision

Paid time off and paid holidays

401k plan

Qualifications

• 2-3 years experience in a health care facility preferred.
• Basic knowledge of third party payers and medical terminology.
• Strong communication and customer service skills.

Responsibilities

• Greeting patients and managing arrival times.
• Updating patient information in the management system.
• Assisting patients with forms and scheduling appointments.

Skills

Customer Service

Communication Skills

Prioritization Skills

Bilingual in Spanish

Education

High school diploma or equivalent certificate

CPR certification

Tools

MS Office

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

The Patient Service Representative is responsible for preparing charts for patient visits, including but not limited to:

Greeting patients, checking and entering arrival time.

Updating and/or entering patients in practice management system.

Having the appropriate information prepared for the clinical staff, copying insurance card and verifying insurance coverage.

Notifying the clinical staff when a patient has arrived.

Providing efficient office support, teamwork and outstanding customer service.

Understanding and explaining Center policies regarding late arrival and no shows.

Directing patients on scheduling appointments

Assisting patients with forms including Medical Record Release forms when requesting medical records.

Taking messages for prescription refills and paperwork requests.

Other duties as assigned.

Qualifications

High school diploma or equivalent certificate required, along with two to three years of experience in a health care facility preferred. Current CPR certification or ability to receive certification within 90 days of hire required. Basic knowledge of third party payers, ICD-10 and CPT coding and medical terminology is preferred. Basic computer and keyboarding skills using MS Office required; previous experience in EMR preferred. Strong oral communication and telephone skills and excellent customer service skills required; bilingual in Spanish helpful. Used to working in a fast-paced work environment; strong prioritization skills needed; must be able to perform multiple tasks at the same time.

Salary commensurate with experience. Full benefits package including medical, dental, vision, life insurance, disability, paid time off, paid holidays and 401k plan. CHCGD is an equal opportunity employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Wellness and Fitness Services

Referrals increase your chances of interviewing at Community Health Centers of Greater Dayton by 2x

Get notified about new Patient Service Representative jobs in Dayton, OH.

WHMG - Patient Services Representative- Miami County OB/GYN - FT - 1st Shift

Patient Accts Specialist - PFS Physician - Miamisburg - FT/Days

Scheduler II - Brain & Spine - 3700 Southern Blvd. - Kettering - FT/Days

Medical Scheduler II - Central Scheduling - Miamisburg - FT/Days

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.