Patient Service Representative

Tenet Healthcare; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Tenet Physician Resources is seeking a front office associate for a non-exempt medical office position in a physician practice. The role emphasizes front desk duties and patient contact within a clinical setting.

Responsibilities include greeting patients, scheduling and confirming appointments, data entry into the electronic system, insurance verification, collecting co-pays, posting charges, and guiding patients to the patient portal.

Qualifications

• High school diploma or GED required; completion medical office assistant program preferred.
• Healthcare management/administration certification preferred.
• Two years of customer service experience, preferably in a medical office.

Responsibilities

• Greeting patients entering the physician practice and answering office phones; scheduling, confirming, and rescheduling appointments.
• Check-in patients and collect demographics; enter data into the electronic system and verify insurance.
• Assist in check-out, referrals, and scheduling; collect co-pays and post charges.
• Handle charge entry and patient balance processing.
• Distribute information to patients about office policies and the practice.
• Explain and enroll patients in the patient portal.

Skills

Customer service

Communication

HIPAA compliance

Education

High school diploma/GED

Medical office assistant program

Job description

Job Summary

A non-exempt medical office position responsible for front office processes in the physician practice.

Responsibilities

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
• Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges.
• Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal.

Qualifications

Education: High school diploma/GED required with completion medical office assistant program preferred.

Certification: Prefer healthcare management/administration certification.

Experience: Two years of customer service experience, preferably in a medical office setting.

#LI-RF1

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.