Patient Service Representative

Talentify; Nacogdoches (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Tenet Physician Resources is hiring a non-exempt medical office front desk position within the physician practice. You will greet patients, answer phones, schedule appointments, collect demographics and verify insurance.

The role supports HIPAA compliance, patient portal enrollment, and cash posting; prior customer service in a medical office is preferred. Education: high school diploma/GED; certification in healthcare management is a plus; sign-on bonus for new hires.

Qualifications

• High school diploma or GED required; completion of a medical office assistant program preferred.
• Two years of customer service experience, preferably in a medical office.
• Healthcare management/administration certification preferred.

Responsibilities

• Greets patients entering the physician practice and answers office phones, schedules and confirms appointments.
• Checks in patients and collects demographics, enters data into electronic system, and verifies insurance.
• Assists in checkout, referrals, scheduling, and posting of co-pays and balances.
• Distributes information about office policies and enrolls patients in the patient portal.

Skills

Customer service

Phone etiquette

HIPAA awareness

Education

High school diploma/GED

Medical office assistant program

Tools

EHR systems

Insurance verification

Job description

Overview

Embark on a rewarding career with Tenet Physician Resources. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

Note

Eligibility for benefits may vary by location and is determined by employment status

Job Summary

A non-exempt medical office position responsible for front office processes in the physician practice.

Responsibilities

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
• Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges.
• Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal.

Qualifications

Education: High school diploma/GED required with completion medical office assistant program preferred.

Certification

Prefer healthcare management/administration certification.

Experience: Two years of customer service experience, preferably in a medical office setting.

Sign on bonus is for new hires only!

Organization Description

Nacogdoches Medical Partners is an experienced network of healthcare providers serving the greater East Texas area. Our team is fully committedto excellence in patient care that includes family medicine and pediatrics as well as physicians for cancer care, orthopedics, pulmonary medicine and many other specialties.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.