Patient Service Representative

Dental Care Alliance; College Park (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Insurance

Life insurance

401(k)

Team environment

Modern tech

Career growth

Job summary

Dental One Associates of College Park is seeking an experienced Patient Service Representative for our College Park, GA office. You will welcome patients, answer phones, schedule appointments, and coordinate with the dental team to ensure a smooth, patient-focused experience.

Ideal candidates have 3+ years in a dental office, excellent customer service, and strong communication and organizational skills. We offer a supportive team, modern tech, and a pathway for career growth.

Qualifications

• Minimum 3 years of hands-on dental office experience.
• Experience answering phones and scheduling appointments.
• Strong customer service and communication skills.
• Knowledge of dental insurance is a plus.
• Ability to work in a busy, team-oriented environment.

Responsibilities

• Greet patients with a friendly professional attitude.
• Answer phones and respond to patient questions and concerns.
• Schedule, confirm, and maintain patient appointments.
• Follow up with patients regarding cancellations and no-shows.
• Register patients and maintain accurate patient information.
• Post charges and payments to patient accounts.
• Monitor and respond to voicemail.
• Explain treatment and financial arrangements to patients.
• Maintain a clean, welcoming, and organized reception area.
• Collaborate with dental team and Office Manager to ensure a great patient experience.

Skills

Customer service

Phone handling

Appointment scheduling

Communication

Organization

Dental insurance knowledge

Payment processing

Job description

Overview

Patient Service Representative (PSR) – College Park, GA

Dental One Associates of College Park

1901 Phoenix Blvd, Suite 100College Park, GA 30349

Dental One Associates of College Park is looking for an experienced and friendly Patient Service Representative to join our team in College Park, GA!

If you enjoy helping people, providing excellent customer service, and creating a welcoming experience for patients, we'd love to hear from you! You'll play an important role in helping patients navigate their appointments and treatment while supporting the day-to-day needs of the practice.

What You'll Do

• Welcome patients with a friendly and professional attitude.

• Answer phones and respond to patient questions and concerns.

• Schedule, confirm, and maintain patient appointments.

• Follow up with patients regarding cancellations and no-shows.

• Register patients and maintain accurate patient information.

• Post charges and payments to patient accounts.

• Monitor and respond to voicemail.

• Help patients understand their treatment and financial arrangements.

• Maintain a clean, welcoming, and organized reception area.

• Work closely with the dental team and Office Manager to provide an excellent patient experience.

What We're Looking For

• At least 3 years of hands-on dental office experience required.

• Previous experience answering phones and scheduling appointments.

• Strong customer service skills.

• Experience with patient payments is a plus.

• Knowledge of HMO/PPO dental insurance is a plus.

• Friendly, professional, and dependable.

• Strong communication and organizational skills.

• Comfortable working in a busy, team-oriented environment.

Schedule

Full-Time

• Monday – Friday: 8:00 AM – 5:00 PM

• One Saturday per month: 8:30 AM – 2:00 PM

What We Offer

• Health, dental, and vision insurance with individual and family coverage.

• Life insurance and disability benefits.

• 401(k) plan.

• Team-oriented work environment.

• Modern dental technology.

• Opportunity to grow your career in a patient-focused dental practice.

Join Our Team!

We’re looking for someone who enjoys working with patients and being part of a great dental team. If you have at least 3 years of dental office experience and are ready for your next opportunity.

Legal Disclaimer:

Wecomply withall minimum wage laws as applicable.

All benefits are subject to potential vesting and eligibility requirements.

The company is an Equal Employment Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.