Patient Service Representative (opens in new window)

Made Ya Smile; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Made Ya Smile in Houston, TX is seeking a Patient Service Representative to greet patients, answer calls, and manage scheduling with a patient-centered approach.

In this full-time role, you will register patients, handle payments, and coordinate with the dental team to ensure smooth daily operations in a busy practice.

Qualifications

• Dental office experience required.
• Strong customer service skills.
• Knowledge of insurance concepts (HMO/PPO) a plus.

Responsibilities

• Welcome patients with a friendly and professional attitude.
• Answer phones and respond to patient questions and concerns.
• Schedule, confirm, and maintain patient appointments.
• Follow up with patients regarding cancellations and no-shows.
• Register patients and maintain accurate patient information.
• Post charges and payments to patient accounts.
• Monitor and respond to voicemail.
• Help patients understand their treatment and financial arrangements.
• Maintain a clean, welcoming, and organized reception area.
• Work closely with the dental team and Office Manager to provide an excellent patient experience.

Skills

Customer service

Phone handling

Scheduling

Communication skills

Teamwork

Organizational skills

Job description

# Patient Service Representative – Houston, TX**Made Ya Smile** is looking for an experienced and friendly **Patient Service Representative** to join our team in **Houston, TX!**If you enjoy helping people, providing excellent customer service, and creating a welcoming experience for patients, we’d love to hear from you. You’ll be an important part of our team, helping patients navigate their appointments and treatment while supporting the day-to-day needs of the practice.### What You’ll Do* Welcome patients with a friendly and professional attitude* Answer phones and respond to patient questions and concerns* Schedule, confirm, and maintain patient appointments* Follow up with patients regarding cancellations and no-shows* Register patients and maintain accurate patient information* Post charges and payments to patient accounts* Monitor and respond to voicemail* Help patients understand their treatment and financial arrangements* Maintain a clean, welcoming, and organized reception area* Work closely with the dental team and Office Manager to provide an excellent patient experience### What We’re Looking For* **Dental office experience required*** Previous experience answering phones and scheduling appointments* **Strong customer service skills*** Experience with patient payments is a plus* Knowledge of HMO/PPO dental insurance is a plus* Friendly, professional, and dependable* Strong communication and organizational skills* Comfortable working in a busy, team-oriented environment### What We Offer* **Full-time schedule:** + Monday - Friday* Health, dental, and vision insurance with individual and family coverage* Life insurance and disability benefits* 401(k) plan* Team-oriented work environment* Modern dental technology* Opportunity to grow your career in a patient-focused dental practice### Join Our Team!**We’re looking for someone who enjoys working with patients and being part of a great dental team.** If you have dental office experience and are ready for your next opportunity, **apply today!**## Qualifications**Legal Disclaimer:** *We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.*### Additional benefits* Medical insurance* Dental services* Life insurance* Vision insurance* Long term disability* Section 125 - Flexible Spending Account* 401K* EAP program* DCA voluntary supplemental insurance products* Student loan consolidation* Paid time offPlease complete the form below and upload your resume to apply for this opportunity.