Patient Service Representative

Senders Pediatrics; Cleveland (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

PTO & Holidays

Health, Dental, Vision Insurance

Simple IRA with company match

Employee Assistance Program (EAP)

Job summary

Senders Pediatrics is a growing independent pediatric practice seeking a dynamic Patient Service Representative to join the Patient Support Department. The role involves greeting and registering patients, triaging calls, scheduling appointments, collecting insurance information, and updating the EMR to support operational efficiency.

Ideal candidates have an Associate's Degree (Bachelor's preferred) and at least 1 year of customer service experience, preferably in healthcare, with strong

Qualifications

• Associates Degree required; Bachelor's Degree preferred.
• Minimum 1 year of customer service experience; healthcare setting preferred.
• Proficient in MS Office; familiarity with Electronic Medical Record scheduling.
• Strong organizational and multitasking abilities; able to handle multiple tasks.

Responsibilities

• Greet patients and visitors; register and triage as needed.
• Answer phones, schedule appointments, and relay messages efficiently.
• Collect insurance cards and co-pays at registration.
• Enter and update patient information in the EMR.
• Route faxes, mail, and packages; maintain neat reception area.
• Assist with additional administrative duties as assigned.

Skills

Customer service

Phone etiquette

Communication skills

Time management

Detail oriented

Professional dress

Education

Associate's Degree

Bachelor's Degree (preferred)

Tools

MS Office Suite

EMR scheduling

Job description

Senders Pediatrics, an independent pediatric practice, is currently seeking a dynamic, hard-working, experienced patient service representative to join our Patient Support Department. Senders Pediatrics has been caring for children and their families for more than 30 years, and we are still growing. If you are passionate about pediatric healthcare and providing excellent customer service, we hope you consider joining our team.

Patient Service Representative serves as a first line of response for patients and patient families; greets and registers patients, answers and triages incoming calls, schedules patients and performs additional administrative duties that support operational efficiency of the Patient Support Department.

Essential Functions:

• Greets patients and visitors in a friendly manner, determines nature of business, directs them appropriately
• Answers phones, schedules patients and takes messages in a courteous and efficient fashion
• Collects patient’s insurance card and co-pay at registration
• Enters and updates patient information into the Electronic Medical Record
• Retrieves and routes incoming faxes, mail and packages in a timely fashion
• Scans all medical correspondence; identifies the medical category and routes to the appropriate location
• Maintains the reception area, ensures giveaways, business cards, forms, magazines and literature are stocked and neat
• Additional administrative duties as assigned

Our Hours and Expectations:

We are open 7 days a week; Mondays and Thursdays 8:00am-6:00pm, Tuesdays and Wednesdays (8:00am - 8:00pm), Fridays from 8:00am -4:30pm and 9:00am -12:00pm on Saturday and Sunday.

Schedule may include one (1) late night closing shift per week as well as a weekend rotation.

Job Knowledge, Skills and Experience:

• Associates Degree required, Bachelor's Degree preferred
• Minimum of one (1) year experience providing customer service required, healthcare environment preferred
• Demonstrates the time management, organizational, planning, and prioritization skills critical to the successful execution of each project
• Has a working knowledge of MS Office Suite and Electronic Medical Record scheduling functionality
• Has the ability to handle a multi-line phone system with excellent communication skills
• Has the ability to work in a fast paced environment, working on multiple projects at once
• Is well organized and detail oriented
• Has a positive demeanor and professional dress at all times

About the Company:

Senders Pediatrics is a vibrant pediatric and young adult practice that has been committed to clinical expertise, innovative thinking and providing comprehensive and compassionate family care for over 30 years. Located in South Euclid, Senders Pediatrics provides care to over 11,000 patients from ages 0-24 years young. Our team is grateful for the trust placed in us by our families and we strive to be an invaluable resource and trusted partner throughout our patients’ lives.

What We Can Offer You:

• Team membership in an innovative, dynamic and compassionate environment
• Competitive time off benefits; includes (3) weeks of PTO and (6) Holidays
• Medical, Dental, Vision and Prescription Drug Insurance Coverage
• Simple IRA Retirement plan with Company match
• Access to Employee Assistance Program (EAP)