Patient Service Representative

Solis-Mammography; Bethesda (MD); On-site; USD 26,000 - 32,000; Full time

Job summary

Solis Mammography in Bethesda, MD is seeking a Patient Service Representative to join a patient-focused team. You will greet patients, register them in the RIS, verify insurance, and collect payments with accuracy and care.

This full-time, 40-hour work week includes Monday–Friday hours. Proficiency with Microsoft Office and basic math is desirable; RIS software experience is a plus. A healthcare registration or customer service background helps you succeed in our cohesive, supportive environment.

Qualifications

• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling
• Basic knowledge of medical terminology, preferred
• Ability to read, write, and comprehend simple instructions and short correspondence
• Ability to apply common sense to carry out detailed but sometimes complex written or oral instructions
• Ability to perform basic mathematic calculations and sit/stand for long periods
• Experience using Microsoft Office Suite; RIS software preferred

Responsibilities

• Provide services and support for patient flow and front office operations
• Greet patients in a professional and friendly manner; register patients and verify demographic and insurance information in the RIS
• Explain forms to patients and assist with form completion; manage paperwork and maintain confidentiality
• Collect patient payments and explain benefits when necessary; assist with appointment scheduling
• Generate daily invoices and reconcile payments; participate in front office policy and procedures

Job description

At Washington Radiology, we save lives. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our service based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion and clinical expertise. Our commitment to excellence can be seen across every level of our organization, beginning with our team members and extending to the patients, families, and physicians we serve. For more than 70 years, Washington Radiology has set the standard for medical imaging care.

Job Description

Looking to elevate your career? Join us!

Work Location: 10215 Fernwood Road Suite 40 Bethesda, MD 20817

Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 10:00am-6:00pm

Pay Range: $19.00-$23.00 commensurate with experience

Department Highlights:

• Patient-Focused Team
• Cohesive and Friendly Environment
• Supportive and Encouraging Atmosphere

Here is what you will need:

• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative:

• Provide services and support for the following areas:
• Understands, promotes and demonstrates the Solis Way
• Greet patients in a professional and friendly manner;
• Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
• Responsible for collecting patient payments which can include explaining benefits given from
• insurance verification when necessary;
• Prepare paperwork for future appointments incorporating additional paperwork needed for
• specific exams or payors as necessary;
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
• requests;
• Schedule and reschedule patients as necessary;
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
• Participate in front office training to stay abreast of front office policy and procedures

Why Washington Radiology?

• A Great Place to Work for the fifth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.

Area of Interest

Patient and Center Support

Position Type

Full Time

Hourly

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Solis Mammography complies with applicable Federal civil rights laws and does not discriminate on the basis of age, gender, disability, race, color, ancestry, citizenship, religion, pregnancy, sexual orientation, gender identity or expression, national origin, medical condition, marital status, veteran status, payment source or ability, or any other basis prohibited by federal, state, or local law .