Patient Service Representative Part-Time

Washington Radiology; Chevy Chase (MD); On-site; USD 51,577,000 - 65,904,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO

Paid holidays

Backup child care

Job summary

Washington Radiology in Chevy Chase, MD is seeking a Part Time Patient Service Representative to warmly greet patients, register them, and process payments, ensuring accurate information flows and a positive patient experience.

The role supports clinic operations with duties like scheduling, documentation, and front desk tasks, while requiring basic cash handling, MS Office skills, and familiarity with medical terminology. Competitive hourly pay is offered.

Qualifications

• High School diploma required.
• Two years of healthcare registration or customer service experience preferred.
• Basic cash handling knowledge.
• Basic knowledge of medical terminology preferred.
• Ability to read, write and comprehend simple instructions and short correspondence.
• Ability to perform basic mathematical calculations and sit/stand for long periods.
• Experience using Microsoft Office Suite; RIS software preferred.

Responsibilities

• Greet patients as first contact and register them in the RIS with demographic and insurance data.
• Explain forms to patients and assist with completion, on paper or tablet.
• Process paperwork and maintain confidentiality; link scans to patient records.
• Collect patient payments and verify benefits when necessary.
• Schedule and reschedule appointments; generate daily invoicing and reconcile payments.
• Support front office training and uphold policy and procedures.

Skills

Customer service

Cash handling

Basic math

Medical terminology (basic)

Reading/writing forms

Front desk communication

Education

High School diploma

Tools

RIS software

Microsoft Office Suite

Job description

At Washington Radiology, we save lives. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our service based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion and clinical expertise. Our commitment to excellence can be seen across every level of our organization, beginning with our team members and extending to the patients, families, and physicians we serve. For more than 70 years, Washington Radiology has set the standard for medical imaging care.

Patient Service Representative Part Time

Work Location

4445 Willard Avenue, Suite 200, Chevy Chase, MD 20815

Work Hours

Part-Time, 30 hours weekly, Monday-Friday, 2:00pm-7:30pm

Hourly Rate

$18.00 to $23.00 commensurate with experience

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Washington Radiology by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.

Department Highlights

• Patient-Focused Team
• Cohesive and Friendly Environment
• Supportive and Encouraging Atmosphere

Here Is What You Will Need

• High School diploma;
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative:

• Provide services and support for the following areas:
  • Understands, promotes and demonstrates the Solis Way
  • Greet patients in a professional and friendly manner;
  • Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
  • Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
  • Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
  • Responsible for collecting patient payments which can include explaining benefits given from
  • insurance verification when necessary;
  • Prepare paperwork for future appointments incorporating additional paperwork needed for
  • specific exams or payors as necessary;
  • Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
  • requests;
  • Schedule and reschedule patients as necessary;
  • Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
  • Participate in front office training to stay abreast of front office policy and procedures

Why Washington Radiology?

• A Great Place to Work for the fourth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.