Patient Service Representative

St. Joseph Hospital; Lewiston (ME); On-site; USD 23,000 - 32,000; Full time

Job summary

Covenant Health Ministry in Lewiston, ME seeks a Patient Service Representative to be the primary contact for patients and practices in the community. You will coordinate ancillary services and act as a conduit between patients and providers.

Responsibilities include collecting payments, scheduling appointments, managing patient flow, and maintaining accurate demographics and insurance information, while upholding the mission of Covenant Health and supporting a welcoming environment.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum of one year direct experience preferred.
• Strong interpersonal and communication skills; proficient with computers and phones; English literacy required.

Responsibilities

• Greet and assist patients, gathering demographics and insurance information.
• Collect payments due at the time of service, including copays and past-due amounts.
• Schedule appointments and coordinate with nurses to optimize patient flow and wait times.
• Communicate process and timelines to patients and notify providers as needed.
• Maintain required licenses, certifications, and annual compliance courses.

Skills

Interpersonal skills

Communication skills

Computer skills

Telephone skills

Education

High school diploma or GED

Associate degree (preferred)

Job description

Job Summary:

The Patient Service Representative is an ambassador and point of contact for practices and patients in our community. This position serves as the primary point of contact for patients, acting as an information conduit between patient and provider practices and coordinating ancillary services associated with patient health care needs.

Essential Duties and Responsibilities

· Supports and promotes the mission and values of Covenant Health Ministry.

• Ask for and collect payment due at the time of service up to and including duties such as running estimates, copay collection, co-insurance collection, and past due amount collection.

· Models AIDET behaviors.

· Welcomes patients, inquires to understand the reason for visit, and gathers demographics and insurance information.

· Communicates process and timeline, announces patient to nurse/MA, and follows up as needed.

· Manages patient appointments/physician schedules to minimize patient wait time and maximize patient flow and customer service.

· Schedules appointments according to patient preference

· Gather enough information to determine the priority of the visit and schedule the appropriate length of time.

· Call patients at least 48 hours in advance of appointment as a courtesy reminder

· Maintains required licenses, certifications, and competencies, and completes annual compliance courses on time.

· Supporting student learning is a shared responsibility. Every team member is expected to contribute to creating a welcoming environment and to actively assist students in their educational experience, regardless of their specific role.

· Other duties as consistent with this role.

Job Requirements

Job Knowledge and Skills

· Strong interpersonal and customer relation skills.

· Strong verbal and written communication skills.

· Strong computer and telephone skills.

· The ability to speak, read, write, and understand written instructions in English is required.

Education and Experience

· High school diploma or GED required; associate degree preferred.

· Minimum of one-year, direct experience preferred.

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values

•Compassion

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

•Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

•Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities.

•Excellence

We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

Comp Range

Comp Range: $16.89 - $23.25

Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.