Patient Service Representative

Akron Children's; Akron (OH); On-site; USD 32,000 - 40,000; Part time

Job summary

Akron Children's is seeking a Part Time Patient Service Representative to deliver a comprehensive set of front-desk and patient-facing services in a busy clinic setting.

You will greet patients, collect co-pays, prepare visits, schedule tests, handle inquiries, and ensure HIPAA compliance while maintaining a friendly, organized front desk. This onsite 32-hour bi-weekly role offers a supportive team environment and opportunities to develop in healthcare administration.

Qualifications

• Experience in a general office setting is preferred.
• Experience in a healthcare environment is preferred.
• Experience with computerized scheduling systems is preferred.
• Knowledge of medical terminology is preferred.
• Excellent interpersonal communication skills with patients and staff.
• Strong organizational skills and ability to prioritize multiple tasks.
• Experience with Microsoft Office (Outlook, Excel, Word) or similar software is required.

Responsibilities

• Greets and assists patients and families with prompt, caring responses.
• Performs front-desk duties including visit preparation and co-pay collection.
• Schedules patient visits and diagnostic testing.
• Manages third-party payors and collection of co-pays.
• Maintains front desk inventory and supports office duties as needed.
• Ensures HIPAA compliance and patient privacy.
• Supports cross-coverage and office operations as required.

Skills

Interpersonal skills

Organizational skills

Office experience

Healthcare experience

Scheduling system

Medical terminology

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Part Time: 32 Hours Bi-Weekly

8a - 4:30p

Onsite

Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information:

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Part Time

FTE: 0.400000

Status: Onsite