Patient Service Representative

Akron Children's; Medina Township (OH); On-site; USD 36,000 - 46,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to provide a full range of front-desk services, including visit preparation, patient arrival and departures, and payment processing. You will help create a positive patient experience while supporting the scheduling and administrative workflow.

The role requires strong interpersonal and organizational skills, experience in a healthcare setting, and proficiency with Microsoft Office.

Qualifications

• Education: high school diploma or equivalent required.
• Experience in clerical/administrative roles preferred.
• Healthcare setting experience preferred and helpful.

Responsibilities

• Greets patients and families and responds to questions promptly.
• Performs front-desk duties including visit preparation and co-pay collection.
• Schedules patient visits and diagnostic testing using hospital procedures.
• Manages patient payments and coordination with third-party payors.
• Handles general office duties and communications, including calls and messages.
• Maintains front desk inventory and supports department operations.
• Ensures HIPAA compliance and a clean, welcoming environment.
• Provides cross-coverage support as needed.
• Performs other duties as assigned.

Skills

General office experience

Healthcare environment experience

Scheduling system experience

Medical terminology knowledge

Interpersonal skills

Organizational skills

Microsoft Office (Outlook, Excel, Word

Education

High school diploma or equivalent

Tools

Scheduling system

Microsoft Office

Job description

Full-Time; 80 Hours Bi-Weekly

Onsite

Variable Schedule

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite