Patient Service Rep - UT Urgent Care Halls

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan

PTO

Employee Assistance Program

Fitness Center Access

Team recognition program

Job summary

UT Urgent Care Clinic in Knoxville, TN, is seeking experienced, full-time Patient Service Representatives for its Knoxville locations. You will greet patients, collect demographic, insurance and financial information, and assist with requests in a fast-paced urgent care setting.

Responsibilities include collecting co-pays and balances, verifying insurance, and handling multi-line calls. Possession of a GED or higher is required, with 1+ year healthcare experience preferred.

Qualifications

• GED or higher school diploma required.
• 1+ year experience in healthcare facility preferred.

Responsibilities

• Greet patients and assist with patient requests upon arrival to clinic
• Obtain and record demographic, insurance and financial information
• Collect co-pay, co-insurances and past due balances
• Verify insurance eligibility and relay payment policy information
• Answer multi-line telephone and relay messages to clinical team

Skills

Customer service

Team player

Education

GED or higher

Job description

Description

UT Urgent Care Clinic has provided medical care for acute illnesses and minor injuries to Knoxville, TN and surrounding counties since 2007. UT Urgent Care is seeking experienced, well qualified full-time Patient Service Representatives for our Knoxville and surrounding county locations. Must be a team player and comfortable working in a fast-pace urgent care environment.

• Greet patients and assist with patient requests upon arrival to clinic
• Obtain and record demographic, insurance and financial information
• Collect co-pay, co-insurances and past due balances
• Verify insurance eligibility and ability to relay relevant information on payment policies.
• Answer multi-line telephone, relay patient messages to clinical team members

Position Highlights

• Flexible Schedule: 36-hour work week scheduled between 3 shifts per week, with option for overtime pay (1.5 x hour)
• Hours: 12-hour weekday shift, 9AM-9PM/9-hour weekend shift, 9AM-6PM
• Shift Differential: Up to $2.00 per hour
• Growth: Performance based pay increases and promotions are available for team members to achieve at their own pace
• Professional Development: Opportunities for educational programs, professional development workshops and certifications offered through University of Tennessee Medical Center

Salary Description

• $16.00/hr - $18.00/hr
• Dependent on experience

Benefits

• Health Insurance: Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability Insurance, Critical Illness, FSA, HSA with Employer Contribution
• Retirement: 401(k) with company matching and immediate vesting
• PTO: PTO, Sick, Bereavement Leave
• Support: Employee Assistance Program (EAP) with confidential support when you need it for counseling, legal and financial support.
• Employee Access Benefits:
• Fitness Center Access
• Team Member Recognition: Monthly Team Member of the Month recognition with the opportunity to earn Amazon gift cards.

Requirements

• 12-hour shifts, including ability to work weekends (no overnights)
• Reliable transportation
• Ability to work in a fast-paced, team-driven environment
• Outstanding customer service skills

Education

• Requirement of GED or Higher School Diploma
• 1+ year experience in healthcare facility (medical office, urgent care, ED) is preferred