PATIENT SERVICE REP -ST BERNARDS WOMENS CLINIC

St. Bernards Healthcare; Paragould (AR); On-site; USD 32,000 - 40,000; Full time

Job summary

St. Bernards Healthcare seeks a Patient Service Representative to greet patients and arrange for efficient, orderly registration. You will ensure accurate patient and insurance information is collected and patients are informed about clinic policies and procedures.

The role includes handling billing questions and processing medical records requests while safeguarding confidential information. The position requires a high level of attention to detail, professionalism, and the ability to manage

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience; healthcare receptionist experience preferred.
• Ability to work independently and use good judgment.

Responsibilities

• Greet patients and coordinate efficient, accurate registration.
• Ensure accurate patient and insurance information is collected and communicated.
• Answer billing questions and process requests related to patient accounts and records.
• Maintain professionalism and confidentiality when interacting with patients, families, and clinic staff.

Skills

Customer service

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Office equipment

Job description

Familiariry with Medicaid prgrams, eligibility criteria, and billing processes.

This person will act as a point of contact between patients, healthcare providers, and the Medicaid program ensuring eligible individuals receive education on application process and details. They will bridge the gap between patients needing financial assistance for healthcare and the Medicaid system.

JOB REQUIREMENTS

• Education
  • High school diploma or GED
• Experience
  • Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment.
• Physical
  • This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.
  • Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles.. Must be able to view computer screens for long periods.. Occasional stress related to workload and customers with problems.

JOB SUMMARY

Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel. Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients, employees and physicians. Attendance is an essential function of this job.