Patient Experience Specialist

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 28,000 - 38,000; Full time

Job summary

St. Bernards Healthcare in Jonesboro, AR seeks a Patient Service Representative to greet patients and arrange efficient registration, collect accurate insurance and contact information, and communicate clinic policies.

You will answer phones, assist with billing questions, process medical records requests and general patient account tasks, handling confidential information with professionalism in a busy health care setting. Attendance is essential.

Qualifications

• High school diploma or GED is required.
• Minimum of one-year experience in customer service.
• Prefer six months receptionist experience in health care setting.
• Experience with office equipment and multitasking.

Responsibilities

• Greet patients and register them efficiently according to clinic policies.
• Answer phones and respond to patient billing questions.
• Process medical records requests and other patient account tasks.
• Handle confidential information with discretion and professionalism.
• Maintain alertness and a professional image in a busy clinic.

Skills

Customer service

Reception experience

Office equipment handling

Independent work

Education

High school diploma or GED

Job description

St. Bernards Healthcare in Jonesboro, AR seeks a Patient Service Representative to greet patients and arrange efficient registration, collect accurate insurance and contact information, and communicate clinic policies.

You will answer phones, assist with billing questions, process medical records requests and general patient account tasks, handling confidential information with professionalism in a busy health care setting. Attendance is essential.