Patient Service Rep - OB/GYN - Edmond I-35

Mercy; Edmond (OK); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement matching

Job summary

Mercy is seeking a Patient Service Representative in Edmond, OK to be the first point of contact for patients and visitors. You will manage front-desk operations, scheduling, and patient traffic while explaining financial responsibilities and collecting payments with care and accuracy.

The role emphasizes patient-centered service, confidentiality, and adherence to privacy policies, with a post-hire Clinic Core Front Desk training requirement to ensure consistent, compassionate care.

Qualifications

• High school diploma or equivalent is required.
• Strong communication skills with patients and staff.
• Proficiency with basic computer tasks and data entry.
• Excellent customer service with empathy and professionalism.
• Ability to maintain confidentiality and follow privacy policies.
• Calm under pressure and able to manage routine front-desk workflows.

Responsibilities

• Greet patients and visitors and manage front-desk operations and scheduling.
• Explain patient financial responsibilities and collect payments as needed.
• Document financial conversations and payment outcomes accurately.
• Support smooth patient flow and coordinate with clinical staff as required.

Skills

Verbal and written communication

Basic computer skills

Customer service

Accuracy and attention to detail

Confidentiality and privacy

Adaptability under pressure

Clinic Core Front Desk Training

Discuss patient financials with tact

Question handling with professionalism

Document payment workflows

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Minimum Qualifications

• High school diploma or equivalent.

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Minimum Qualifications

Education

• High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Experience

Preferred Qualifications

• One year of applicable medical office experience.

Why Mercy?

• medical, dental, and vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.