Patient Service Rep - Podiatry

CEDARS-SINAI; Los Angeles (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Cedars-Sinai is seeking a Patient Service Representative to deliver exceptional patient relations, accurate phone communication, and efficient registration and scheduling in a busy outpatient setting. You will collect payments, verify demographics and insurance data, and guide patients through the Cedars Sinai Medical Network processes with professionalism.

The role emphasizes teamwork, adherence to infection prevention standards, and participation in daily huddles to improve patient flow and

Qualifications

• Two years of experience in a Patient Service or front desk role in outpatient settings.
• Provide friendly, professional service and resolve patient questions.
• Verify patient demographics and insurance information accurately in the system.

Responsibilities

• Provides outstanding customer service through intake, prioritizing, and resolving patient needs for a multi-specialty team.
• Greets patients and assists with resolving patient issues.
• Check-in and out patients, collect co-payments, issue receipts, and reconcile payments; verify data in CS-Link.
• Schedules appointments, completes patient registration, and collects payments.
• Assists with physician schedules and handles patient/provider correspondence.
• Processes and tracks referrals and authorizations for various insurance types.
• Manages patient flow and monitors CS-Link message pools and standard work.
• Monitors own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge.
• Participates in daily huddles and staff meetings.
• Promotes infection prevention standards and all department policies.

Skills

Customer service

Telephone communication

Appointment scheduling

Cash handling

Education

High school diploma or GED

Tools

CS-Link

Job description

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities:

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.




• Greets patients and assist with resolving patient issues or raising patients issues.




• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.




• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.




• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.




• Process and track referrals and authorizations for various insurance types.




• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.




• Monitors and assess their own workflow to find opportunities for improvement.




• Explains policies, procedures, or services to patients using administrative knowledge




• Participates in daily huddles and staff meetings.




• Promotes and practice infection prevention standards and all department policies and procedures.
  

Qualifications

Education:

High school diploma or GED preferred.

Experience:

Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.