Patient Service Rep - Cross Physical Therapy (Pasadena)

Cedars-Sinai; Pasadena (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Cedars-Sinai in Pasadena, CA, is seeking a Patient Service Representative to provide exceptional front-desk and call-center support. The role focuses on positive patient relations, accurate telephone communication, appointment scheduling, and efficient collection of payments and co-pays.

The position requires handling patient demographics and insurance information within Cedars-Sinai Medical Network, contributing to smooth patient flow and high-quality service.

Qualifications

• High school diploma or GED preferred.
• Two years of experience in outpatient medical office settings preferred.
• Experience with patient demographics and insurance information is a plus.

Responsibilities

• Provides outstanding customer service through intake, prioritization, and resolution of calls for a multi-specialty team.
• Greets patients and assists with resolving patient issues or escalating concerns.
• Check-in and check-out patients; collect co-payments; provide receipts; reconcile payments; verify demographics and insurance data in CS-Link.
• Schedules appointments; completes patient registration; collects payments; maintains high standard of patient service.
• Assists with physician schedules and looks for opportunities to improve scheduling and workflow; handles patient/provider correspondence.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assists with CS-Link message pools and standard work.
• Monitors own workflow and identifies opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge.
• Participates in daily huddles and staff meetings.
• Promotes infection prevention standards and department policies and procedures.

Skills

Customer service

Telephone communication

Appointment scheduling

Patient registration

Payment collection

Insurance data handling

Education

High school diploma or GED

Tools

CS-Link

Job description

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.


• Greets patients and assist with resolving patient issues or raising patients issues.


• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.


• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.


• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.


• Process and track referrals and authorizations for various insurance types.


• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.


• Monitors and assess their own workflow to find opportunities for improvement.


• Explains policies, procedures, or services to patients using administrative knowledge


• Participates in daily huddles and staff meetings.


• Promotes and practice infection prevention standards and all department policies and procedures.

Qualifications

Education:
High school diploma or GED preferred.

Experience:
Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.