Patient Service Rep Physician

Franciscan Alliance, Inc.; Greenwood (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Franciscan Alliance, Inc. in Greenwood, IN is seeking a Patient Services Representative to greet patients, handle registrations, schedule appointments, and manage billing interactions.

The candidate will work with clinical staff to maintain patient flow and ensure a smooth visit experience. The role requires excellent customer service, strong computer skills, and a professional, empathetic communication style in a faith-filled healthcare environment.

Qualifications

• Excellent customer service skills and a friendly, professional demeanor.
• Strong computer proficiency and data entry accuracy.
• Professional telephone etiquette and clear communication.
• Ability to interact calmly and empathetically with patients and staff.
• Active listening and attention to detail.
• Strong organizational and analytical abilities.
• Ability to follow instructions and comply with procedures and privacy rules.
• Ability to multitask in a fast-paced healthcare environment.
• Ability to maintain confidentiality of sensitive information.

Responsibilities

• Provide exemplary customer service; greet and direct patients, family members, and visitors.
• Answer incoming calls; respond to inquiries or direct to appropriate staff.
• Schedule appointments and enter data into scheduling system.
• Register patients and update demographic and insurance information in EMR.
• Communicate with clinical staff to maintain patient flow and update waiting patients.
• Collect patient payments and apply payments/adjustments to accounts.
• Balance daily encounter forms and cash drawers.

Job description

Greenwood Physician Office State Road 135

107 N State Rd 135 Greenwood, Indiana 46142

WHAT WE NEED

A person who loves the challenge of making people smile

WHO WE ARE LOOKING FOR

When people come into a doctor’s office or hospital, they need to be greeted by a competent professional with a warm personality. The kind of person who can find the answers to their questions, handle their registration pleasantly and efficiently, and send them home with a sincere goodbye. It’s not the job for everyone – but it might be just the right job for you.

Do you have accurate follow through? Have you been told that you give excellent customer service? Can you work well with a team to find answers and keep things moving forward? Do you value working in a faith-filled environment? If so – keep reading because we’re looking for the best Patient Services Representatives in the area and we want you.

WHAT YOU WILL DO

• Provide exemplary customer service; greet and direct patients, family members, and other visitors.

• Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.

• Schedule appointments and accurately enters data into scheduling system.

• Register patients and enters or updates demographic and insurance information into EMR system.

• Communicate with clinical staff to maintain patient flow and update waiting patients.

• Collect patient payments; applies payments and adjustments to patient accounts.

• Balance daily encounter forms and cash drawers.

WHAT IT TAKES TO SUCCEED

• Strong customer service skills

• Proficient computer skills

• Professional telephone etiquette

• Ability to interact with others in a calm, friendly and caring manner

• Active listening skills and empathy toward others

• High attention to detail

• Strong organizational and analytical skills

• Ability to follow well-defined instructions and comply with regulations, standards and procedures

• Ability to multi-task in a fast-paced environment

• Ability to maintain confidentiality of sensitive information

TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.