Patient Contact Center Scheduler (0.5 FTE)

Franciscan Alliance, Inc.; Indianapolis (IN); On-site; USD 21,000 - 28,000; Part time

Job summary

Franciscan Alliance is seeking a Patient Contact Center Scheduler to coordinate, schedule, and register appointments for providers, imaging, and ancillary services. You will be the first point of contact for patients and guide them to the right provider or resource.

This part-time role requires excellent communication, familiarity with medical scheduling workflows, and the ability to identify patient needs and route inquiries appropriately.

Qualifications

• Requires High School Diploma or GED.
• At least 1 year in a healthcare contact center, ambulatory, or physician office setting preferred.

Responsibilities

• Schedule patients for office visits for providers, imaging, and ancillary departments.
• Manage inbound and outbound calls, take messages, use templates and route inquiries.
• Assess caller needs and route to RN, provider clinic, or PEAC leadership when needed.
• Support pre-registration, referral capture, and insurance plan networks within EPIC workflows.
• Identify workflow concerns and provide recommendations to improve processes.

Skills

Healthcare experience

Education

High School Diploma/GED

Job description

Indianapolis Education and Support Srvcs Center

421 N Emerson Ave Greenwood, Indiana 46143

The Patient Contact Center Scheduler is critical for coordinating, scheduling, and registering appointments for office visits for providers, imaging, and ancillary departments. In this role you will act as a first point of contact for patients/customers and assists with matching patients’/customers’ needs to the appropriate provider or resource.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Part-time. Every Monday and Wednesday. Every other Friday
• Manage inbound and outbound calls with the goals of accurately scheduling patients, taking messages, utilizing templates and routing clinical inquiries appropriately.
• Assess the caller’s needs and response to ensures the appropriate resolution for the inquiry or issue.
• Understand when to escape calls to RN, provider clinic, or PEAC leadership.
• Proactively escape areas of concerns or uncertainty relating to provider/ancillary departments and provide recommendations in relation to workflows, medical questions, and EPIC build.
• Exhibit strong understanding of specialized PEAC processes, questionnaire, subgroups, auto search, decision trees, pre-registration, message templates, referral capture and insurance plan networks.
• Drive and support activities to diminish financial risk of patient accounts through patient insurance registration activities.
• Discuss and collect on the patients’ financial responsibility for their upcoming visit, outstanding balances, and providing estimates for services that are being scheduled.

QUALIFICATION

S

• Required High School Diploma/GED
• 1 year Healthcare contact center, ambulatory or acute clinic or physician office experience Preferred

TRAVEL IS REQUIRED

Never or Rarely

JOB RANGE:

INCENTIVE:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.