Patient Service Representative Physician Practice

Franciscan Alliance, Inc.; United States; Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Franciscan Health in Greenwood, IN is seeking Patient Service Representatives (PSRs) to be the first contact for patients and caregivers at Stones Crossing Medical Campus.

You will answer calls, schedule appointments, collect payments, and support clinical staff while working with an electronic medical records system. The role emphasizes compassion and clear communication in a collaborative team setting.

Formación

• High School Diploma or GED is required.
• 1 year of customer service experience is required.
• 1 year of healthcare experience is preferred.

Responsabilidades

• Answer incoming calls; respond to inquiries, schedule appointments or direct callers to appropriate staff.
• Work within an electronic medical records system.
• Collect patient payments; apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Perform additional daily administrative tasks based on practice specialty.

Conocimientos

Customer Service

Healthcare

Descripción del empleo

Stones Crossing Medical Campus

1703 W Stones Crossing Rd Greenwood, Indiana 46143

Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact with patients, family members and caregivers for their visit. The PSR represents Franciscan Physician Network in communication to provide information, direction and support to our customers. This role collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.

WHO WE ARE

Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana and Illinois. Franciscan is known for our mission of caring. Our valuesof Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 12 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of 260+ locations, many are nationally recognized Centers of Health Care Excellence.

WHAT YOU CAN EXPECT

• Enjoy work life balance with consistent day shift schedule and observed holidays off work
• Professional development opportunities
• Enhanced benefits package with a pay structure to reward experience and expertise
• Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance.
• Work within an electronic medical records system
• Collect patient payments; applies payments and adjustments to patient accounts
• Balance daily encounter forms and cash drawers
• Additional daily administrative tasks based on practice specialty

Qualifications

• Required High School Diploma/GED
• 1 year Customer Service Required
• 1 year Healthcare Preferred

TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.