Patient Experience Coordinator

Franciscan Alliance, Inc.; Greenwood (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Franciscan Alliance, Inc. in Greenwood, IN is seeking a Patient Services Representative to greet patients, handle registrations, schedule appointments, and manage billing interactions.

The candidate will work with clinical staff to maintain patient flow and ensure a smooth visit experience. The role requires excellent customer service, strong computer skills, and a professional, empathetic communication style in a faith-filled healthcare environment.

Qualifications

• Excellent customer service skills and a friendly, professional demeanor.
• Strong computer proficiency and data entry accuracy.
• Professional telephone etiquette and clear communication.
• Ability to interact calmly and empathetically with patients and staff.
• Active listening and attention to detail.
• Strong organizational and analytical abilities.
• Ability to follow instructions and comply with procedures and privacy rules.
• Ability to multitask in a fast-paced healthcare environment.
• Ability to maintain confidentiality of sensitive information.

Responsibilities

• Provide exemplary customer service; greet and direct patients, family members, and visitors.
• Answer incoming calls; respond to inquiries or direct to appropriate staff.
• Schedule appointments and enter data into scheduling system.
• Register patients and update demographic and insurance information in EMR.
• Communicate with clinical staff to maintain patient flow and update waiting patients.
• Collect patient payments and apply payments/adjustments to accounts.
• Balance daily encounter forms and cash drawers.

Job description

Franciscan Alliance, Inc. in Greenwood, IN is seeking a Patient Services Representative to greet patients, handle registrations, schedule appointments, and manage billing interactions.

The candidate will work with clinical staff to maintain patient flow and ensure a smooth visit experience. The role requires excellent customer service, strong computer skills, and a professional, empathetic communication style in a faith-filled healthcare environment.